Patient admission should be easy.

Healthcare organisations all face the same pain points with patient management:

Most patient enquiries are very similar in nature


The processes around appointment booking & cancellation are time-consuming


Post-Discharge activities are cumbersome and resource intensive


Did Not Attends (DNAs) have become a universal healthcare problem


EBO Virtual Assistants have been built to help healthcare organisations with:

Help customers book or change their appointments, and keep them updated through automated, AI-based conversations


Cut the amount of time patients and your staff spend on calls - always be open for your patients 24/7 365 on any channel


Create a better healthcare experience, after-all the more your patient is invested in their own healthcare, the better the health outcomes

Patient service:

Always collect data, understand what questions your patients are asking and have refined natural language responses for FAQs around admissions and discharge


Use data to improve operations and develop new patient-centric solutions


Allow customers to interact 24/7 on their messaging platform of choice thus reducing the friction of the communication pathway


Data collection and responses to frequently asked questions:

How EBO virtual assistants work

Our Virtual Assistant works across all your chosen channels, be that your Facebook or Twitter page, website or even Facebook Messenger

Discovery

Our Virtual Assistant works within strict parameters. EBO’s powerful AI engine and Natural Language Processing can understand patient questions, sentiment and instantly works out how to respond with the relevant information.

Respond

Our Virtual Assistant integrates with the most common Patient Admission Systems (PAS) allowing all patient data to be securely synchronised.

Integrate

If our Virtual Assistant struggles to answer a patient’s question, the VA knows when to escalate the patient to a real support staff member, and is able to pass on a complete history of the conversation

Escalate

VA-DNA

VA-DNA enables patient support teams to better manage the influx of patient enquiries and appointment bookings.

What the VA-DNA helps your team with:

End-to-end appointment handling in AI-driven natural language

Booking

Cancelation

Modification

Confirmation

Electronic appointments confirmation letters

Verification management (DNAs) 

Intelligent clinic cancellation

Waiting list management

Staff alerts and notifications

Auto-handover to your staff when VA-DNA is unable to manage the conversation

Auto discharge follow-ups

The Product

VA-Engage

60-80% of inbound traffic to your patient support team are centred around the same recurrent questions. We’ve built VA-Engage to help your patient support teams better manage the influx of patient enquiries.

24/7 cover

With not a single sick day a year. Always be there for your patients when they need you.

Multi-language support

Chat in multiple languages, meaning the majority of your patients are automatically covered.

Obtain new customer data points

Throughout the natural conversation managed by VA-Engage.

Integrate

with your hospital’s Patient Admission System (PAS) and/or Electronic Patient Records (EPR) system to ensure all your data is synchronised on the main platform.

Key Benefits:

reduce the costs of a large patient support team by 50-80% (depending on your requirements)


Cut running costs

let them see only the conversations which need an action whilst remaining available 24/7 to your patients


Increase your employee productivity

by 30-50%, helping your own Net Promoter Score

Boost your patient satisfaction

EBO is CRM/ERP system agnostic - we can work with whatever tools you are using

Capture a global audience with a robust infrastructure that uses latest AI technology.

Our systems work within regulatory constraints to ensure you don't stop growing.

Works with all internal systems, including self-built solutions to complement growth.

Improve Sales, lead-management and reduction churn through real-time dialogues and predictive models.