Healthcare organisations all face the same pain points with patient management:
Most patient enquiries are very similar in nature
The processes around appointment booking & cancellation are time-consuming
Post-Discharge activities are cumbersome and resource intensive
Did Not Attends (DNAs) have become a universal healthcare problem
EBO Virtual Assistants have been built to help healthcare organisations with:
Help customers book or change their appointments, and keep them updated through automated, AI-based conversations
Cut the amount of time patients and your staff spend on calls - always be open for your patients 24/7 365 on any channel
Create a better healthcare experience, after-all the more your patient is invested in their own healthcare, the better the health outcomes
Always collect data, understand what questions your patients are asking and have refined natural language responses for FAQs around admissions and discharge
Use data to improve operations and develop new patient-centric solutions
Allow customers to interact 24/7 on their messaging platform of choice thus reducing the friction of the communication pathway
Data collection and responses to frequently asked questions:
How EBO virtual assistants work
Our Virtual Assistant works across all your chosen channels, be that your Facebook or Twitter page, website or even Facebook Messenger
Our Virtual Assistant works within strict parameters. EBO’s powerful AI engine and Natural Language Processing can understand patient questions, sentiment and instantly works out how to respond with the relevant information.
Our Virtual Assistant integrates with the most common Patient Admission Systems (PAS) allowing all patient data to be securely synchronised.
If our Virtual Assistant struggles to answer a patient’s question, the VA knows when to escalate the patient to a real support staff member, and is able to pass on a complete history of the conversation
VA-DNA enables patient support teams to better manage the influx of patient enquiries and appointment bookings.
What the VA-DNA helps your team with:
End-to-end appointment handling in AI-driven natural language
Electronic appointments confirmation letters
Verification management (DNAs)
Intelligent clinic cancellation
Waiting list management
Staff alerts and notifications
Auto-handover to your staff when VA-DNA is unable to manage the conversation
60-80% of inbound traffic to your patient support team are centred around the same recurrent questions. We’ve built VA-Engage to help your patient support teams better manage the influx of patient enquiries.
With not a single sick day a year. Always be there for your patients when they need you.
Chat in multiple languages, meaning the majority of your patients are automatically covered.
Obtain new customer data points
Throughout the natural conversation managed by VA-Engage.
with your hospital’s Patient Admission System (PAS) and/or Electronic Patient Records (EPR) system to ensure all your data is synchronised on the main platform.
reduce the costs of a large patient support team by 50-80% (depending on your requirements)
Cut running costs
let them see only the conversations which need an action whilst remaining available 24/7 to your patients