We are proud to announce that EBO’s AI solution for Shropshire Community NHS Trust has been shortlisted as a finalist for the ‘Driving Change through AI and Automation Award’ category at the esteemed 2024 HSJ Digital Awards. Shropshire Community Health NHS Trust collaborated with EBO to create an AI-powered Virtual Assistant to digitalise School Aged Immunisation Service (SAIS)…
EBO is proud to announce the launch of its AI-powered Virtual Assistant for Hertfordshire Partnership University NHS Foundation Trust (HPFT). This AI technology is set to increase accessibility to mental health support for both service users and carers, by providing 24/7 user-friendly assistance to individuals in Hertfordshire, Buckinghamshire, Norfolk, and North Essex. About the Trust…
A report issued by Demos “I LOVE THE NHS, BUT…”: Preventing needless harms caused by poor communications in the NHS dissects a prevalent issue in the healthcare system—the critical lack of communication within the National Health Service (NHS). Initially cautious about disclosing their experiences, participants—encompassing patients, NHS staff, and the public—underwent a notable transformation when…
EBO is pleased to announce it has recently been named as a supplier on the NHS Shared Business Services (NHS SBS) Intelligent Automation framework agreement, representing a notable milestone in its journey towards shaping the landscape of healthcare and patient engagement. This designation acts as a recognition of EBO’s dedication to pioneering automation solutions. EBO’s…
One in four people in Britain are not confident that the NHS can provide them with the care they need. How can we fix this? Dr. Gege Gatt, EBO’s CEO, answers this question in his talk at the NHS Innovation Conference 2023. Dr. Gatt moves on to unpack the idea of Artificial Intelligence in healthcare…
EBO’s Latest Innovation Enhances Patient Engagement and Accessibility EBO has taken a bold leap forward in its journey toward redefining healthcare with the launch of its innovative product – the Intelligent Patient Portal (IPP). This AI solution seeks to revolutionise how patients engage with healthcare services, with the objective of making it more accessible, intuitive, and supportive for patients…
A report issued by the Northern Ireland Public Services Ombudsman investigates healthcare waiting list communication in Northern Ireland. In this report, Margaret Kelly, the Public Services Ombudsman, expressed her concerns over patient communication being overlooked. She stated that, ‘the focus of waiting list processes has moved away from being patient-centred. Instead, patients are too often…
AI Virtual Assistants and chatbots are both examples of conversational agents that can interact with users via text or speech using Natural Language Understanding (NLU). However, there are some key differences between them: Scope of interaction Virtual Assistants are designed to be more advanced by handling more complex and personalised interactions with users, while chatbots typically…
A couple of decades ago it became clear that the future of healthcare records was patient held records. Enter the patient portal! Portals first came into use in the 1990s in the US and have since become established as the obvious next step for digitisation of healthcare organisations with electronic patient records. Putting healthcare information…
Organizational digital transformation. Artificial Intelligence. Natural Language Processing. Process Optimisation. How often do you hear these buzzwords nowadays, and wonder how you’d utilise all the new possibilities that are opening up in front of you, in order to empower, not only patients, but also other colleagues in the organisation? In this blog post you can take…