The Local Government AI Assistant
Local Authorities are under increasing pressure to deliver high-quality services efficiently amidst growing demands. EBO’s solution addresses these issues with advanced, configurable AI. Think "super-intelligent chatbots combined with process automation, tailored towards the Local Government sector.
A digital-first bridge across public services
Routine administrative tasks often consume valuable staff time, create backlogs, delay crucial community work, and divert hours away from fulfilling service demands. EBO’s AI solution, presented through the form of a Virtual Assistant, elevates customer service standards, increases resolution at the front door, and provides specialised support in critical areas such as community health, benefits and housing needs. With intelligent automated responses and streamlined processes, you will witness consistency of service, improve customer satisfaction, enhance communication between entities and reporting. Whether supporting a service user, a patient, or a customer, EBO's Virtual Assistants for Local Government are designed to meet diverse needs with precision and care.
EBO's unified, user-friendly online portal serves as the primary gateway for citizens to access local government services. This Digital Front Door reduces the strain on traditional contact centres by offering self-service options and relevant information through digital and non-digital channels.
For ad-hoc enquiries the Local Authority Virtual Assistant offers immediate access to general information and guidance, helping users navigate services, create an account, or contact the relevant department for further assistance.
For citizens who have an existing account, the Virtual Assistant provides a more advanced, personalised experience. It uses specific citizen data, such as local tax balances and benefits status, to facilitate transactions, complete assessments and deliver tailored responses.
Overcome Challenges
Addressing internal administration overhead
Responding to increasing citizen needs
Dealing with changes in population demographic
Targeting services in response to improved citizen insight
Accelerate Digital Transformation
- Offers 24/7 two-way multi-channel communication
- Integrates with existing systems and databases
- Ensures ease of use for both citizens and staff
- Empowers citizens via self-management
- Facilitates staff communications
- Enables joined up data
- Provides a single point of contact
- Increases overall service quality
- Reduces tedious repetitive processes
An authority-wide standard for public facing communication
An investment in EBO’s solution provides a standard AI powered, context-sensitive citizen experience across the full range of local authority services. EBO unifies the public view of service areas including community health, housing, job services, assessments and more general contact centre load (FAQs). EBO’s Virtual Assistants intelligently route citizens to the best solution, whether by processing their request right away, booking an appointment or directing them to the next available agent.
Increase inclusivity, adoption and access
Thanks to its Natural Language Processing and contextual awareness, EBO’s technology not only facilitates bi-directional communications but also simulates empathetic human communication to deliver meaningful 24/7 conversations between citizens and providers - in over 100 languages and on any channel of choice. This rich personalised experience lowers the bar for digital inclusion and empowers citizens to take on a more active role.
AI-powered automation for local government:
Just like speaking with a human
- Manages processes end-to-end
- Allows local government to send timely reminders and nudges to citizen groups, preventing late payments and minimising the need for manual follow-ups
- Automates two-way natural citizen-provider dialogue 24/7
- Integrates with existing back office systems, social care records and more
- Engages citizens with their data for accurate, context-aware answers
- 1. Instant, Efficient, Available 24/7
- 2. Improves Service Quality
- 3. Empowers Citizens to Self-serve
- 4. Intuitive Platform
- 5. Multi-lingual
- 6. Multi-channel
- 7. Facilitates Staff Communications
Kickstart your digital journey
Discover how EBO’s AI solution revolutionises local government operations and enhances community services. Find out how you can streamline processes, improve efficiency and deliver better public services.
The Platform includes:
SMS/email/webchat/messaging platforms communication channels
Alerts and notifications
Website navigation with signposting
VA-driven FAQs
Bi-directional communications
EBO's Core Components
Integration
An open-architecture, full suite of API’s and other core systems.
Workflow
A capable workflow engine that can trigger actions and form part of a chain.
Conversations
Human-like dialogue design, that supports over 100 languages, on any channel of choice.
Business Rules
A calculation engine that enables scores and measures to be incorporated into conversations.
Communications
A communication layer that enables multi-channel ‘outreach’ across SMS, Email, WhatsApp, Facebook Messenger, etc.
Use Case examples
Assessments & Forms
Empower citizens to complete benefits applications, assessments, forms and questionnaires with ease, enhancing the delivery of public services across housing, council tax support, and social care. EBO's solution transforms traditional, paper-heavy processes into a fully digital experience through its Conversational Form Design (CFD) methodology. EBO’s Virtual Assistant guides citizens through personalised journeys using automatic or stage-gate mechanisms to streamline data collection, verify information and provide real-time feedback.
Housing Management
EBO’s AI-powered Virtual Assistant is engineered to tackle the dynamic challenges of today’s social housing landscape. By seamlessly integrating resident and property data into a single, intuitive system, EBO supports proactive management and ensures compliance with regulatory standards. Our advanced AI technology automates routine tasks and data handling, freeing up valuable time and resources. This allows housing providers to concentrate on what truly matters: delivering exceptional customer service and enhancing resident experiences. EBO’s software can be easily configured to align with your organisational policies and statutory requirements, facilitating automated processes and data sharing among citizens, housing officers, and landlord partners.
Appointment Management
Book new and follow-up appointments
Change and cancel appointments
View all upcoming appointments
Receive automated appointment reminders for confirmation
The solution also:
-Includes automated and semi - automated slot management based on your rules
-Enables alerts and notifications to key administrators and staff
Why choose EBO’s AI Solution?
With EBO’s AI solution for Local Government, your organisation can achieve impactful results:
42%
of citizen conversations with EBO’s Virtual Assistants occur outside regular office hours.
94%
overall citizen satisfaction score achieved, highlighting the efficacy of the solution.
97%
recognition rate - capability of the Virtual Assistant to automatically understand requests received, without any human intervention.
Contact us for a free consultation
Say goodbye to tedious manual tasks and hello to a future where your team can focus on what truly matters: making a real impact in the community.
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