Transforming the World of Customer Engagement
EBO is a leader in customer engagement automation. We help enterprises master customer engagement through AI technology, Big Data and Machine Learning. We combine the power of Artificial Intelligence with the flexibility of language and the scalability of the cloud, and all at a fraction of the cost of traditional customer engagement solutions. Our mission is to help you get closer to your customers by driving exceptional conversations.
The path that led us here
The customer has never been more powerful - they want your business to be available 24/7, anywhere they please. This is why, in 2018, we started with a very simple idea: to build a company that could address a huge need – that of automating human communication, at scale.
We’ve designed one of the world’s most complete natural language platforms using pioneering AI technology. The platform empowers unique industry-specific products allowing businesses to offer truly human interaction. Simultaneously, it’s automating processes, solving problems quickly, and reducing customer services costs.
Backed by Venture Capital investment and run by an experienced leadership team, EBO brings together decades of experience in technology, communication and business process reengineering. We’re changing the way businesses innovate and manage the way they engage with their customers.
AI should not be about fancy digital transformation or lofty ideas. It should be about today’s needs. It should be about the business value we could bring in the next three months.
CEO and Founder
What we value at EBO
Every sprint we deliver and each feature or improvement we make, is driven by key values. They help us stay on point when developing our platform & products.
We’re honest, constructive and respectful, even in the face of disagreement. We run our business based on strong moral principles, respecting even the most vulnerable in our communities. We communicate clearly and efficiently. We strive to work with humility, authenticity and customer-centeredness.
We’re in an industry that is in constant flux. We see every situation as an opportunity to learn – from our customers, from our peers, from our ecosystem. We’re more interested in learning than being right. We value people who give us honest feedback and we strive to do the same.
We see the value of competition
EBO’s business is centred around the understanding that we offer superior technology and services that provide real value for our customers, and their customers. We strive daily to improve our products and services and be best-in-class.
We’re optimistic about the future and how AI can help companies improve their relationship with their customers. We look for team players who are like-minded: positive yet realistic, energetic yet focused, outgoing but kind and candid.
Good work takes time. Our products are only released when they’ve passed the highest quality-control standards and have been through thorough peer reviews. We respect the technical processes that go into our work and seek clients who value performance and excellence.
The quality and excellence of our technology and service are crucial to our growth. We’ll do our best every day, and hold ourselves and others to the highest standards of delivery. We won’t choose short-term gains over strategic, long-term growth requirements.
We embrace the differences in each other and actively learn from our diversity. We are mindful that the experience of others is often different from our own and we act together to fuel our best selves.
We’re people-led and business smart. The technology we build is pioneering and world-leading, but most importantly it makes complete business sense. Our goal is to deliver the best consumer engagement experience possible.
Join the EBO Family
Are you ready for the next best step in your career? Join Us.
How can we help you? We’d love to chat and answer any questions you might have.
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Vision Exchange Building, Territorials Street,Zone 1, Central Business District,
(+356) 2010 5006
EBO.AI (UK) Ltd, Kemp House, 160 City Road,
London, EC1V 2NX
(+44) 0203 916 0018
Cedars Oasis Tower, 6th floor,
Office 602, Corner Arch. Makarios III Avenue & Platonos Str.
3090, Limassol - Cyprus
What our clients say...
Our Virtual Agents have managed millions of conversations for multiple clients - here’s their point of view.
“At APS Bank, improving the customers’ journeys is integral to the success of our business strategy. We’ve been by our customers’ side since our foundation in 1910, and the project with EBO has allowed us to leverage the power of AI, in keeping with our mission, to make the banking experience simpler and more personal. Our customer-first approach, coupled with EBO’s wealth of knowledge in customer engagement automation, enabled the Bank to offer 24×7 assistance on our recently relaunched website. APS Bank’s Digital Innovation and Voice of the Customer Teams worked as one with EBO to reach our business goals with a strong focus on secure technology deployment and excellence in data science, while enriching our customers’ experience.”
Daniel CassarHead of Digital Innovation at APS Bank
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte ClaytonClinical Academic Doctoral Midwife at RM Princess Anne Hospital, University Hospital Southampton
At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve seen the rise of many exciting new technologies that are aligned to our core belief: that of constant improvement. However, none of these have been as radically transformative as Artificial Intelligence and automation. We believe that AI will provide a better service to support our customers and will transform the digital journey they will take with us. We’ve chosen EBO as the solution provider to help us with this next step.
Mark MamoGeneral Manager at GasanMamo Insurance
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’AnsonIT Programme Manager at Shropshire Community Health NHS Trust
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James MariottDigital Change Manager at Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona RichardsDigital Transformation Project Manager at East London NHS Foundation Trust
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim HaleDigital Change Lead at Somerset NHS FT
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy KaidarDirector, Healthcare Industry Sector at Microsoft
We are at a pivotal moment in the banking sector. Digital banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.
Mark MicallefChief Financial officer at BNF BANK
Insurance companies are at a pivotal stage of the industry’s development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We’ve chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.
Peter BugejaHead of Technology Solutions & Digital at Mapfre
We love the results! As a data-first company, working with our Virtual Agent Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction. We have reduced customers’ waiting time and automated entire workflows to provide a quick resolution to specific customer queries.
Dalia PecinginaHead of CX at StanleyBet Group
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude MuscatCEO at Saint James Hospital Group
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny ChongAssociate Non-executive Director at Medway NHS Foundation Trust
“AI creates endless opportunities in customer experience optimisation. Our ongoing investment in technology is a strong differentiator within the mobility industry. This implementation lifts workload off our customer service centre, reduces the customer wait-time and provides a new touch-point with our clients. Booking a cab has never been easier, let alone more efficient.”
Matthew BezzinaCEO at eCabs
EBO is facilitating us with additional artificial resources which enable us to use our time in a better way. The dedication and professionalism during the project were outstanding and those are the key for a successful cooperation.
Tal ZamsteinCEO at Rabbit Entertainment
A modern telco looks for AI that…understands the customers to the point that it’s able to predict what they are about to ask. Secondly, that the data provided allows us to learn from each interaction. And thirdly, that it speaks to our customers in a natural way that doesn’t sound robotic at all.
Karl GaleaCMO at Epic (EBO Webinar, 3rd June 2021)
Covid helped us. It helped us to develop a global understanding that people are not willing to come to the shop anymore. So, we created a process that is super sound, super safe, super digital and of course Covid friendly, and customers love it.
Antonio IvancovicCCO at Go (EBO Webinar, 3rd June 2021)
What I love most about Virtual Agents… (they) don’t have bad days, so you get that smooth experience. Also, they don’t get tired and they are there for your customers 24/7.
Margarita AreteouSMB Lead at Gr/Cy/MT, Microsoft (EBO Webinar, 3rd June 2021)
It is a lot of pressure to give the customer enough information as quickly as possible. I can see the advantage of the Virtual Agent: if it is a standard question it is good to have an answer ready in hand. The faster we get information to them, the more likely they are to continue with their application form or trading. It also puts us in a good light.
Milica Nikolic (EBO Forex Webinar, June 2021)Director at FxView
Virtual Agents save the one thing that nobody has anymore – time. And time is money. This is how we can help our Forex customers to be more agile, save money and be more profitable.
Paris Savvaat Microsoft
For us, an ideal solution is a hybrid model. We still would like to have human interaction when our customers can pick up the phone and call, but we also believe that Virtual Agents can be very helpful. They can facilitate specific issues and make response times faster.