Automation That Sparks Engagement
We power customer engagement with bespoke AI technology. We love what we do and so will your customers.
Simplify and automate your customer engagement processes
Dealing with rising customer expectations is an expensive and time-consuming job. Usually distributed amongst many employees, who often don’t take ROI into consideration. EBO’s AI helps businesses tackle precisely those challenges.
Industries powered by EBO’s AI
EBO’s AI supports various industries, offering the platform and tools needed for exceptional customer engagement. We automate key processes to optimise specific services and increase customer satisfaction.
Signs that your customer engagement needs an upgrade
Customers being put on hold, stuck in drawn-out processes, and hefty documentation are only a few reasons customer satisfaction decreases and customers drop out of your sales funnel. Without proper ROI measurement, it’s difficult to pinpoint the moment where things went wrong
Each customer message holds many stimuli which should be analysed, interpreted and addressed. Responses should be engaging and precise, converting each conversation into a business opportunity
With growing numbers of customers and/or services, the volume of conversations increases. Scaling businesses involves recruitment, processing employees, and managing changes in teams. The cost of an employee is much more than just the contract
Plan your customer’s digital experience, and map which solutions influence customer satisfaction. Business development should be an endless, self-propelling process, allowing you to apply the best solutions to other areas of your business
60-80% of inbound enquiries are repetitive. Customers don’t show up, respond to follow-ups, or forget to cancel. It’s a challenge to manage complexity, especially in an ever-changing healthcare scenario
Being present on platforms your customers already use is key to providing a digital experience in the environment where they feel most comfortable. Forcing them out of their comfort zone is in no one's best interest
Everybody gathers data, but few organisations translate it into valuable information that drives business development processes. Each message, its context evaluated, can be the missing piece to a better, more personalised digital experience
Why automate customer engagement with AI?
It’s the perfect solution for maintaining a high level of customer engagement 24/7, all year-’round. With EBO’s AI, each conversation reveals its potential for cutting costs, upselling, and building consumer insights.
Meet your customer’s needs, one conversation at a time
Each message from your customer carries valuable information. Take advantage of that data and with the help of our AI, build unique customer journeys that hit the spot when it comes to customer satisfaction
Call centres are usually the biggest cost centre when it comes to the customer service pie. Transforming the analogue approach into a digital experience increases the number of opportunities to grasp the best solutions. Every. Single. Time
Virtual Agents are platform agnostic. Our Product comes with nearly two dozen pre-built integrations. If you use Zendesk, Microsoft Navision, Dynamics, Salesforce, Compucare, Sabre, Rio, Oracle or other enterprise-grade software solutions, we’ve got you covered
It’s hard for human agents to seize each opportunity to cross-sell services or up-sell products during customer conversations. Virtual Agents are designed to map key customer touchpoints that prove to be most plausible to convert on the first try
Your customers contact your business in various languages. Virtual Agents are designed to work with 100+ languages, so you can concentrate on business development processes instead of recruiting consultants with specific language capabilities
What drives EBO?
In contrast to human agents Virtual Agents don’t succumb to burn-out, don’t take PTO and execute business objectives linearly - applying all available resources, insight and best practices to every experience
Our AI solutions not only provide you with engaging conversions with various, predefined goals, but craft KPI-oriented customer journeys along the way. Automation is a means to a customer-oriented end, where satisfaction is key
With each conversation, your customers supply your business with meaningful insights that can be crafted into sales insights with great commercial value. Your data-driven Virtual Agent can help you build unique customer journeys and anticipate their needs
Sentiment analysis allows EBO’s AI to respond with impeccable precision offering exactly what your customers expect. Real-time responses, based on data aggregation from all available resources, drive conversations towards a risk-free environment, providing your business with more satisfied customers
The platform behind it all
Benefit from end-to-end services for enterprises that drive customer engagement using your data and the power of AI. Optimise processes, stay compliant and offer your customers an omnichannel experience.
Convert customer engagement into service satisfaction with AI automation
We provide enterprise clients with an intelligent communication enabler. Covering end-to-end processes that resolve customer issues in real-time.
Scale at your rhythm and allow EBO’s AI to drive process optimisation
By integrating various front-end channels, and providing an omnichannel experience, your customers can choose how to engage with your services - and receive the exact same, enterprise-level service they deserve.
Experience enterprise-grade security and privacy of your customer’s data
Our motto is “privacy by default” because of our approach to managing data. Independently, whichever market your business services, our platform and infrastructure will be compliant with regulations and required standards. From GDPR in the EU to HIPAA in the USA.
Discover the AI-powered platform by EBO
Endorsements for EBO
Virtual Agents help businesses drive conversations. Here are a few words from our clients on their experience with our solution.