Human conversations, automated
Fast-growing companies run into the same customer service problems. Staff turnover, training challenges and inability to scale.
Good news - EBO, solves them!
Perfect for the financial and healthcare sectors
Companies switch to EBO when they
need to scale-up their results
+220%
customer engagement
-30%
reduction in customer calls
x 1.5
in cross-selling services
A better way to acquire, engage and retain customers
Acquire more customers
Outperform companies who have slow and outdated manual on-boarding processes
With EBO you will:
-
Qualify the right customers
-
Capture the right data from the start
-
Shorten your onboarding process
Engage better
Meet your customers where they are, 24/7.
With EBO you get:
-
Move away from forms and instead create a more human experience
-
Route conversations to your call-centre only when it’s necessary
-
Have conversations when it's convenient for the customer – on any channel
Retain your users
Traditional marketing isn’t scalable and doesn’t engage with customers
With EBO you get:
-
Learn more about your customers
-
Delight users with personalised offers, content and actions, increasing customer LTV
-
Gain data-driven insights that will help you design better products and services for your audience
Mapfre
Emma (the AI deployment for MAPFRE) handles conversations on Facebook Messenger and webchat. She handles repetitive queries which had been slowing down the customer-service team. Now human agents focus on value-added activities.
MAPFRE Middlesea p.l.c. is the leading insurance company in Malta and a member of the MAPFRE group. MAPFRE is a major player on the global insurance market with interests spread across five continents, and one of the fastest growing insurance groups in Spain and South America.
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