Automate and Scale Banking Conversations with AI

AI is disrupting customer experiences globally. From simple, repetitive requests to upselling complex products and customer journey optimisation, your Virtual Agent will learn from every conversation and provide tailor-made solutions and responses depending on each customer’s needs.
AI in Banking | EBO
Zendesk | EBO partner

Acquire, engage and retain customers at any touchpoint

Being the first point of contact, your Virtual Agent will respond to your customers’ requests on any platform they choose - SMS, website, Messenger, Slack, Teams - take your pick. Your AI will gather data and craft custom responses to your client’s needs in real-time. Taking advantage of all historical data, in every conversation.
Automate and Scale Banking Conversations with AI | AI in Banking
  • 1. Customer messages your bank
  • 2. Virtual Agent analyses the request
  • 3. Your internal systems are queried by AI to acquire key data
  • 4. Customer sentiment is measured and a custom response is sent
  • 5. The transaction required is completed and synched with your back office
  • 6. With every single Q&A, your Virtual Agent improves

Figures you can count on

0s

Time to Respond

0s

Average Resolution Time

0

Back Office Banking Integrations

0+

Languages supported

Is your banking experience up-to-date with your business development plan?

Customer conversations handled inefficiently, can scale minor issues into a series of client drop-outs. In a flawed customer engagement environment, each conversation can be a threat - especially if a customer feels like another wallet for ‘the big bank’ to exploit. Ensuring a 24/7 personal approach with each inquiry, and no need to queue at the local branch is only part of what today’s customers expect from their bank. The signals below indicate your banking experience needs adjustment:
Repetitive inquiry management

Up to 80% of customer requests, such as mobile device authorisation or credit card status are repetitive and require human agent intervention

Customer satisfaction

When approaching banks, customers expect instant issue management - no matter how complex it may be. If not handled immediately, both their satisfaction and Life Time Value plummet

Missed sales opportunities

Customer engagement in banking is filled with upselling opportunities - but only if agents handling the conversations are capable of providing substitutes or complementary products on the fly

ROI measurement

When scaling your products and services, the cost of maintaining your customer service department grows and without proper ROI measurements it’s difficult to include all key variables

Data collection processes

Banks and other financial institutions often collect data that never translates into valuable information. This data is crucial for business development and personalised marketing

Inefficient consumer journeys

Customers stuck in your onboarding process for a product or service, waiting for an email to be sent or a consumer key to be generated, tend to lose their patience and drop-off

Customer sentiment analysis

Misinterpretation, or no interpretation at all, when using static online chatbots or prewritten, forced scripts, never convert into a happy and satisfied customer

Right here, right now

Customers want to be able to ask their bank a question at any time, not wait until 8 a.m. when the call centre is operational - or even worse, have to visit their local branch

Missed calls

Most banks tell us that they miss up to 30% of inbound calls as they just don't have the bandwidth to cope with the influx. This intensified through the pandemic

Why can you bank on EBO’s Virtual Agent?

Personalise every interaction

Customer loyalty increases when receiving custom and detailed responses - which directly translate into client retention, allowing you to concentrate on your core business.
AI in banking | EBO
EBOs virtual assistant for AI in Banking

Provide 360 customer service

Where’s the closest ATM?”;  “Why was I charged $2 for a money transfer recently?” Virtual Agents analyse each request and use all available resources to provide meaningful answers instantly - and will never tell your customer to “please hold…

Automate more than just Q&A

Your customers should be able to manage their payments, check their bank account balance, set limits and update their data via the channel of their choice, through simple conversation.
Automating customer engagement | AI in Banking
artificial intelligence in banking | EBO

Manage security & privacy issues

Ensure full GDPR compliance and customer data management with a Virtual Agent - each response is fair, accountable, transparent, and easily understood by your customers.

Drive product development and sales processes

Each conversation provides valuable data that can be forged into sales insights. This data, fundamental for product development, is systematically gathered, helping to scale processes and whole organisations over time.
Drive sales processes | AI in Banking | EBO
24/7 customer service with AI Banking

Customer service availability 24/7, 365

Automate human conversations and decrease the duration of request management - with efficient troubleshooting you can decrease the volume of drop-outs from your sales funnels.

Decrease customer engagement costs

With EBO’s AI, you can automate every customer journey, map key sales-related requests, monitor critical topics and decrease drop-outs. Your Virtual Agent doesn’t take coffee breaks.
decrease customer engagement costs with AI in banking
Virtual assistants for banking | EBO

Lost in translation?

EBO Virtual Agents are designed to conduct conversations in 80+ languages, simultaneously if necessary. Speak your customers’ language!

Detect fraudulent activities

Create a fast and efficient route for customer reports on fraud, scam attempts or complaints. Push notify the customer once the matter is resolved.
detect fraudulent banking activity with EBO's AI | AI In banking
upsell products and services for banking with EBO's AI virtual assistant

Upsell products and services

A human agent can focus on a limited number of activities simultaneously, where a Virtual Agent analyses customer sentiment in real-time and knows exactly when to pitch a specific product in every conversation.

How AI influences the banking customer experience

Compliance on every level, 24/7

EBO’s AI is designed to stay up-to-date with industry regulations, even if they have a habit of unexpectedly changing overnight

Achieve ROI in under 5 months

Virtual Agents hit the ‘ground’ running and never slow down. Constantly analysing streams of data, with the help of EBO Architects and design teams, ROI is achieved 20 weeks from deployment

Integrate with your CRM/ ERP

EBO Virtual Agents can be integrated with custom software solutions, as well as various enterprise systems - like Zendesk, Microsoft Navision, Dynamics, Salesforce, IBM and Oracle

Shorten product TTM (Time to Market)

Key sales insights and consumer behaviour gathered and interpreted, speed up decisions influencing product and service development - let Machine Learning prove concepts and encourage growth

Grow your business with AI

Mapping effective sales pitches, customer sentiment interpretation, and automatic follow-ups, - are just a few capabilities of EBO AI that greatly impact any financial organisation

Up-sell, cross-sell, down-sell

A Virtual Agent will leap at all sales opportunities, automatically following up with customers, pitching alternative solutions or complementary products - taking into consideration customer sentiment and even upcoming birthdays, if that helps

Engage customers on a new level

Pursue the avenues you haven’t had time for, while your Virtual Agent gathers information about your products, services, and customers, crafting end-to-end personalised customer journeys

Empower your banking experience with EBO’s AI

How Virtual Agents have influenced customer engagement for our clients.

We are at a pivotal moment in the banking sector. Digital banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.

Mark Micallef
Chief Financial officer at BNF BANK