Artificial IntelligenceBlog
5th February 2024

Configurability at your Fingertips

At EBO, our objective is to simplify integration and configuration for our valued clients, eliminating any pain points and ensuring a flexible and user-friendly technology. Discover what’s new on EBO’s tech-front. Web Customisation for all EBO’s web customisation tool now enables you to take control of the appearance of your Virtual Assistant webchat widget, without needing...

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BlogHealthcare
31st January 2024

EBO Launches AI-Powered Virtual Assistant for Hertfordshire Partnership University NHS Foundation Trust

EBO is proud to announce the launch of its AI-powered Virtual Assistant for Hertfordshire Partnership University NHS Foundation Trust (HPFT). This AI technology is set to increase accessibility to mental health support for both service users and carers, by providing 24/7 user-friendly assistance to individuals in Hertfordshire, Buckinghamshire, Norfolk, and North Essex. About the Trust...

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Artificial IntelligenceBlog
24th January 2024

And that’s a wrap

2023 was a stellar year for EBO – a year of making waves in the healthcare industry, by enhancing accessibility, automating patient-facing processes and improving patient communication. Read on to explore the milestones and achievements that shaped our 2023. But first, a little about EBO Here at EBO, we’re on a mission to help healthcare providers automate...

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Artificial IntelligenceBlogHealthcare
10th January 2024

The Crucial Role of Effective Communication in the NHS

A report issued by Demos "I LOVE THE NHS, BUT...": Preventing needless harms caused by poor communications in the NHS dissects a prevalent issue in the healthcare system—the critical lack of communication within the National Health Service (NHS). Initially cautious about disclosing their experiences, participants—encompassing patients, NHS staff, and the public—underwent a notable transformation when...

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Artificial IntelligenceBloginsurance
9th January 2024

EBO’s Virtual Agent for ERGO Insurance Scores Double Wins at CS AWARDS and Ε-volution Awards 2024

Following ERGO’s successful win at the PPC Bite Awards, EBO is proud to announce that its Conversational AI solution, built for and in collaboration with ERGO Insurance, has been awarded the prestigious Customer Service Distinction Award in the "Best Use of Technology in User Experience" category at the National Customer Service Awards (CS AWARDS) as...

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BlogHealthcare
29th November 2023

EBO Named Supplier on the NHS SBS Intelligent Automation Framework

EBO is pleased to announce it has recently been named as a supplier on the NHS Shared Business Services (NHS SBS) Intelligent Automation framework agreement, representing a notable milestone in its journey towards shaping the landscape of healthcare and patient engagement. This designation acts as a recognition of EBO’s dedication to pioneering automation solutions. EBO’s...

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