Exploring the communication challenges of Northern Ireland’s healthcare waiting list & how this can be managed
A report issued by the Northern Ireland Public Services Ombudsman investigates healthcare waiting list communication in Northern Ireland. In this report, Margaret Kelly, the Public Services Ombudsman, expressed her concerns over patient communication being overlooked. She stated that, ‘the focus of waiting list processes has moved away from being patient-centred. Instead, patients are too often...Read Article
How are Virtual Assistants different from chatbots? Why should the NHS care?
AI Virtual Assistants and chatbots are both examples of conversational agents that can interact with users via text or speech using Natural Language Understanding (NLU). However, there are some key differences between them: Scope of interaction Virtual Assistants are designed to be more advanced by handling more complex and personalised interactions with users, while chatbots typically...Read Article
Patient engagement. Are patient portals the magic bullet?
A couple of decades ago it became clear that the future of healthcare records was patient held records. Enter the patient portal! Portals first came into use in the 1990s in the US and have since become established as the obvious next step for digitisation of healthcare organisations with electronic patient records. Putting healthcare information...Read Article
HOW TO GUIDE: How to implement NHS Conversational AI projects? Read about real-world learnings
Organizational digital transformation. Artificial Intelligence. Natural Language Processing. Process Optimisation. How often do you hear these buzzwords nowadays, and wonder how you’d utilise all the new possibilities that are opening up in front of you, in order to empower, not only patients, but also other colleagues in the organisation? In this blog post you can take...Read Article
Building Patient Trust through Timely Patient Communications
I met recently with a Physician Associate (PA) and spoke candidly about the frustrations of PA’s having spent several years training to care for patients to be asked, ‘can I see the doctor instead?’. The frustration I’m sure is bi-directional, as whilst the trained professional should be seen as such, the title is perceived as...Read Article
EBO and Digital Evolution Consulting (DEC) announce strategic partnership
EBO, an international expert in citizen and patient engagement powered by Artificial Intelligence automation, enters into a strategic partnership with Digital Evolution Consulting (DEC), a Consulting & Advisory firm specialising in local government and public health digital transformation. Through this partnership both companies aim to support ICBs and Local Authorities in addressing health inequalities and...Read Article