Humans vs Artificial Intelligence
There are various avenues of thought on the subject of which is a better choice – humans vs artificial intelligence? What it comes down to, is in which scenario we’re discussing this competition. At EBO, we believe, when it comes to customer service Artificial Intelligence wins, hands-down. Increase capacity without spending more time and money With […]
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FREE AI Readiness Checklist
A FREE AI Readiness Checklist made by decision-makers, for decision-makers. Artificial Intelligence is developing at a rapid pace and most early adopters are already seeing the benefits that it brings to their businesses. EBO’s virtual agents and virtual assistants, which are indistinguishable from human agents, are revolutionising customer engagement – improving customer experience while helping […]
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Announcing EBO’s Virtual Agent 8.6
We’re so pleased to announce the latest version of our Virtual Agent – the new and improved Virtual Agent 8.6. We utilise AI to develop Process Automation centred on customer conversations. Our technology is delivered via a highly customisable Virtual Agent. Our new conversation screen We are very proud that our Virtual Agents can handle […]
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Introducing our Product Update “Athens”
You provided essential feedback, and we listened! We’re very pleased to announce our latest Product Update “Athens”. EBO utilises AI to develop Process Automation centred on customer conversations. Our technology is delivered via a highly customisable Virtual Agent. New Reporting System You can now extract any kind of information and data that’s captured by the […]
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Improving Patient Interactions and Giving Time Back to Human Healthcare Staff
Just a few decades ago, many people would balk at the idea of giving out sensitive information to a machine or allowing AI to carry out certain important processes that might sometimes even mean life or death. Now, the world has changed. And the perception of what AI can do has changed as well, with people […]
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Christine Swain: A Former NHS and Cerner Consultant Joins EBO’s UK Healthcare Team
The rapidly changing digital landscape and the influx of innovations have created a large opportunity for EBO’s growth in the digital healthcare space. A former NHS Deputy Divisional General Manager, Christine Swain, has joined EBO’s UK healthcare team as Senior Consultant. With her experience working within the UK’s public health service in roles relating to […]
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