HealthcareNews
30th August 2021

Introducing Ali, East London NHS Foundation Trust’s Virtual Assistant

The East London NHS Foundation Trust is currently piloting Ali – a new EBO Virtual Assistant. Ali is helping patients get answers to simple queries about their care and can be accessed via the trust’s website on any browser, via desktop, smartphone, laptop or tablet. Ali enables patients who want control over their appointments and...

Read Article
Financial ServicesNews
13th August 2021

How Emma, Virtual Agent From Mapfre, Is Handling Customer Service Needs

About the company Company name: MAPFRE MAPFRE Middlesea PLC is a member of the MAPFRE group Insurance provider that works in global insurance cases across 5 markets The company operates out of South America and Spain and it has experienced rapid growth in recent years Business goals With its rapid expansion Mapfre wanted to offer...

Read Article
News
13th August 2021

Nina, Virtual Agent at GasanMamamo, Has Speeded Up Response Time and Improved Quality of CS

About the company Company name: GasanMamo Insurance company with over 50 years in the industry Experienced ongoing sustainable growth with an excellent reputation Handles commercial and personal insurance Offers prime insurance in the financial services sector Business goals Gasanmamo was facing long overtime hours managing their customer service interactions and many of their agents had...

Read Article
NewsTransport
13th August 2021

eCabs Saw Almost Immediate Results From the Integration of Sam, Our Virtual Agent

About the company Company name: eCabs Malta’s largest private transport organization Offers 24/7 mobility Large-scale cab service seeking to gain an edge in quality standards and customer service. Business goals When eCabs approached EBO it was with the goal in mind of transforming their cab booking service and trying to stay ahead of the competition...

Read Article
Financial ServicesNews
13th August 2021

A Custom Virtual Agent Named Becs Is Managing a Wide Range of Customer Service Processes for BNF

About the company Company name: BNF Bank Major financial service bank Offers banking services for individual and business clients from a network of retail sectors and business banking centers Based out of Malta the bank has 12 retail branches with plans to continue expanding after winning Malta’s bank of the year in 2020. Business goals...

Read Article
HealthcareNews
6th August 2021

Using AI Automation, Jamie, Our Virtual Agent Is Able To Automate Repetitive Tasks

About the company Company name: Saint James Hospital Company website: https://stjameshospital.com Hospital boasting a wide range of clinics, operation theatres and state of the art technology Wide range of healthcare services offered on site Has had a mission for 25 years to use leading edge technology to offer the best services Business goals Saint James...

Read Article

As seen in:

As seen in: