News
4th March 2022

Former Sony Marketing Manager Joins EBO

Leading AI Virtual Agent specialist EBO has appointed Maria-Louiza Georgantzi as its Marketing Director in Athens, Greece.  Ms Georgantzi is an international business leader with over fifteen years of marketing, sales and business development experience across Western & Eastern European markets in industries as diverse as technology and F&B retail. She has held senior leadership positions at...

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News
7th February 2022

EBO to deliver improved citizen engagement in Cyprus

Evresis will be implementing EBO’s technology for the provision of governmental and semi-governmental services to support citizens in Cyprus in over 100 languages. A leading, multichannel contact centre with fulfilment units in Cyprus, Evresis supports a number of key outsourced services and has an impressive record of successful projects in Cyprus, Europe and the Middle...

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FinanceNews
7th February 2022

Cedar Rose and EBO Enter into a Strategic Alliance

Cedar Rose and EBO have entered into a strategic alliance to offer more comprehensive services and solutions. The partnership will significantly accelerate the onboarding process for companies while ensuring seamless customer service with Virtual Agents designed to perform onboarding tasks swiftly with more ease. Antoun Massaad, Co-Founder and CEO of Cedar Rose, said, “There is...

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HealthcareNews
25th January 2022

EBO Registers Successful AI Project With UK’s NHS

EBO, Malta’s leading AI Virtual Assistant specialist registered further success in its collaboration with the UK’s National Health Service (NHS). A twelve-week pilot project conducted by Somerset NHS Foundation Trust confirmed that EBO’s AI-driven solution met the set targets, leading to a positive patient experience and reduced booking workload at the hospital. Throughout the 12-week...

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NewsTips
15th December 2021

Humans vs Artificial Intelligence

There are various avenues of thought on the subject of which is a better choice – humans vs artificial intelligence? What it comes down to, is in which scenario we’re discussing this competition. At EBO, we believe, when it comes to customer service Artificial Intelligence wins, hands-down.  Increase capacity without spending more time and money With...

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NewsUpdates
15th December 2021

Announcing EBO’s Virtual Agent 8.6

We’re so pleased to announce the latest version of our Virtual Agent – the new and improved Virtual Agent 8.6. We utilise AI to develop Process Automation centred on customer conversations. Our technology is delivered via a highly customisable Virtual Agent. Our new conversation screen We are very proud that our Virtual Agents can handle...

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