NewsTransport
13th August 2021

eCabs Saw Almost Immediate Results From the Integration of Sam, Our Virtual Agent

About the company Company name: eCabs Malta’s largest private transport organization Offers 24/7 mobility Large-scale cab service seeking to gain an edge in quality standards and customer service. Business goals When eCabs approached EBO it was with the goal in mind of transforming their cab booking service and trying to stay ahead of the competition...

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Financial ServicesNews
13th August 2021

A Custom Virtual Agent Named Becs Is Managing a Wide Range of Customer Service Processes for BNF

About the company Company name: BNF Bank Major financial service bank Offers banking services for individual and business clients from a network of retail sectors and business banking centers Based out of Malta the bank has 12 retail branches with plans to continue expanding after winning Malta’s bank of the year in 2020. Business goals...

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HealthcareNews
6th August 2021

Using AI Automation, Jamie, Our Virtual Agent Is Able To Automate Repetitive Tasks

About the company Company name: Saint James Hospital Company website: https://stjameshospital.com Hospital boasting a wide range of clinics, operation theatres and state of the art technology Wide range of healthcare services offered on site Has had a mission for 25 years to use leading edge technology to offer the best services Business goals Saint James...

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News
5th August 2021

EBO Is Growing – Meet Our New Healthcare Director

Please welcome our new Healthcare Director: Paul Boland. Paul has 20+ years of experience delivering effective healthcare I.T. solutions. Before joining EBO, Paul has worked with Advanced Health & Care and Civica and Experian QAS. Paul brings considerable health sector experience and a passion and energy for delivering revenue growth for EBO and also successful...

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News
22nd July 2021

Presenting EBO’s Latest Update “Athens”

EBO is proud to present the latest update to our product. We decided to call it “Athens” in honor of the Olympic Games that started just a few days ago! As with most of our updates, our focus has been on developing the product in a way that empowers your Customer Support Agents even more....

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Financial ServicesNews
8th July 2021

Forex Webinar Summary – Automating Customer Service Through AI

During our latest Forex webinar – Automating Customer Service in Forex through AI – we discussed how artificial intelligence is quickly becoming the key differentiator in Forex. We also explored the ways in which AI can help your company stay ahead of the curve and provide added value to your customers.  Anna Ilukhina (CMO at...

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