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EBO’s AI Solution for Shropshire Community Health NHS Trust Shortlisted for the 2024 HSJ Digital Awards

We are proud to announce that EBO’s AI solution for Shropshire Community NHS Trust has been shortlisted as a finalist for the ‘Driving Change through AI and Automation Award’ category at the esteemed 2024 HSJ Digital Awards.

Shropshire Community Health NHS Trust collaborated with EBO to create an AI-powered Virtual Assistant to digitalise  School Aged Immunisation Service (SAIS) e-Consent. Co-designed with frontline teams, the e-Consent Virtual Assistant has generated 95% patient satisfaction scores and automated 3,500+ consent conversations since the start of the project, freeing up staff time and broadening digital.

This marked the start of an exciting collaborative journey to embed AI-driven automation into the Trust’s system. Appointment management and care home assessments are being trialled whilst patient validation and a patient portal are up next.

This ‘first of type’ project uses Natural Language Processing to converse naturally with patients, via two-way human-like dialogue, as well as integrating bi-directionally with the Trust’s Rio EPR. The solution manages consent, appointments and pre-assessments capturing all information straight into the EPR. Data collected during conversations is then used to automate back-office processes.

Commenting on working with EBO, Andy I’Anson IT Programme Manager at Shropshire NHS Trust said that “Working with EBO is like ‘a breath of fresh air‘. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership”.

This recognition serves as a testament to the tireless efforts of all involved; at Shropshire Community NHS Trust, EBO and the Access Group. Together, we will continue to push the boundaries and transform healthcare through innovation, one AI solution at a time.

To find out more about how EBO’s AI solutions can bring you closer to your patients, increase efficiency and workforce capacity, contact us or download our guide to AI in healthcare.