Meet the Virtual Agent Your Traders Need

Automate & scale your customer engagement with AI, and convert each trader into a loyal customer in real-time.
AI in Forex | EBO
Zendesk | EBO partner

Respond in real-time to every trader request

A Virtual Agent helps you take advantage of every conversation with your traders and stay up to speed with their growing demands. Enhance users’ digital experience with an AI assistant that learns and improves with every conversation, and translates thousands of requests into raw sales insights.
Artificial intelligence in forex | EBO Virtual Agent
  • 1.Trader sends a message
  • 2. Your Virtual Agent interprets the request
  • 3. A connection with your internal systems extracts crucial data
  • 4. A tailored response based on all available resources is provided
  • 5. Your Virtual Agent continually improves

Numbers that make a difference

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Time to Respond

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Average Resolution Time

0.0%

Average Recognition Rate

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Languages Supported

Does your client engagement scale as fast as traders’ portfolios?

Forex traders expect immediate customer service and instant access to your products. Customer information acquired through their query interpretation can decrease the volume of drop-outs and influence key processes optimisation, like making AML/KYC a more agile experience. Traders expect your assistance 24/7 365.
Poor key processes planning

Traders stuck because of faulty processes, such as lengthy KYC or drawn-out onboarding, don’t convert into customers

Keeping up with the market

As Forex businesses race to enter new jurisdictions, it’s nearly impossible to manually scale up native-language services, customer engagement and business processes

Lack of contextual answers

Answering customer questions with pre-written scripts doesn’t cut it for meticulous and demanding traders - they need to know exactly what they’re in for

Costly customer service

With increasing numbers of customers, more work hours and a larger labour force is required to maintain high-quality services

Customer sentiment analysis

Typical customer service tools don’t interpret requests, learn from experience, analyze their sentiment and cannot escalate issues to a human when necessary

Repetitive enquiries at scale

60-80% of inbound enquiries orbit the same topics and problems, such as withdrawals or deposits - and are addressed again and again by human agents

Interpret customer data

On one hand, gathering customer data is a very common practice, on the other, few organisations actually act on it and know how to monetise it

5-minute mark

When a trader messages a business, they usually want an instant answer and move on - up to 75% of online customers expect that answer within five minutes

Why is a Virtual Agent an asset?

Enhance customer satisfaction

Increase customer satisfaction by even 80%, by having an AI Virtual Agent that understands traders’ questions and knows when to escalate the conversation to a human.

Enhance customer satisfaction with AI in forex | EBO
cut customer engagement costs with AI in forex | EBO

Cut customer engagement costs by 50-80%

One Virtual Agent can substitute thousands of working hours spent on customer engagement, per month. Decrease drop-outs and don’t worry about employee burnout, training or HR issues.

Automate more than just Q&A

Automate end-to-end processes, integrate our AI with your CRM, gather sales insights from each conversation and analyse all that data via BI visualisations.

automate conversations with AI in forex | EBO
accelerate trader onboarding with AI in trading | EBO

Accelerate trader onboarding

No matter the scale of your organisation, keep onboarding a smooth experience with your AI Virtual Agent, that is continuously learning and improving with each conversation.

An omnichannel experience

Whether it’s your website, Messenger, Slack or WhatsApp - be where your customers are already chatting about currencies and trading.

Discover an omnichanel experience with AI in forex | EBO
Automated customer conversations with AI in forex

Speak your customers’ language

Your Virtual Agent is capable of conducting conversations in 80+ languages, 24/7, 365 days a year.

CRM/ ERP integration

Virtual Agents are designed to work with your internal customer management systems - so that they can make the best from all possible data points.

CRM Integration | Artificial intelligence in forex | EBO
monetise customer and trader sentiment with AI in forex | EBO

Monetise customer sentiment

EBO’s AI analyses each customer request, and responds in real-time. Your Virtual Agent can detect if a customer is a VIP, when to up-sell a service, or if a human should continue the conversation.

Scale at will

With new product launches, rapid business development or currency shifts, your Virtual Agent will always be ready to support all incoming requests.

Scale with Artificial intelligence in forex | EBO
collect vital trader data | AI trading with EBO

Collect vital trader data

Your AI will convert collected data into sales opportunities in real-time while improving the overall experience in future conversations.

No more lost opportunities

Increase revenue

An AI Virtual Agent takes over customer engagement responsibilities and allows your teams to concentrate on other important areas, like business development

Monetise trader satisfaction

Receiving tailored responses, to complex requests, influences customer satisfaction and creates up-selling opportunities with every conversation

Learn more about your customers

By investing in AI that analyses customer data for your business, you can spend more time crafting sales initiatives and optimising processes, like KYC verification

First impressions count

By becoming the first point of contact, traders will receive dedicated responses 100% of the time - based on thousands of similar interactions

Let Machine Learning do the heavy lifting

Our Virtual Agents are designed to study and interpret each interaction, and constantly evolve towards better results

Cut costs and evaluate ROI

With Virtual Agents, ROI is acquired after around 3-5 months, while cutting customer service costs and reducing customer churn by up to 50%

Be available 24/7

While you concentrate on disrupting the Forex industry with your innovative products or services, your business will be handling each customer request with full dedication

Automate your customer service with AI

Endorsements from EBO Forex clients who chose to implement Virtual Agents

It is a lot of pressure to give the customer enough information as quickly as possible. I can see the advantage of the Virtual Agent: if it is a standard question it is good to have an answer ready in hand. The faster we get information to them, the more likely they are to continue with their application form or trading. It also puts us in a good light.

Milica Nikolic (EBO Forex Webinar, June 2021)
Director at FxView

Virtual Agents save the one thing that nobody has anymore – time. And time is money. This is how we can help our Forex customers to be more agile, save money and be more profitable.

Paris Savva
at Microsoft

For us, an ideal solution is a hybrid model. We still would like to have human interaction when our customers can pick up the phone and call, but we also believe that Virtual Agents can be very helpful. They can facilitate specific issues and make response times faster.

Anna Ilukhina (EBO Forex Webinar, July 2021)
CMO at Orbex