Nina, Virtual Agent at GasanMamamo, Has Speed Up Response Time and Improved Quality of CS
About the company Company name: GasanMamo Insurance company with over 50 years in the industry Experienced ongoing sustainable growth with an excellent reputation Handles commercial and personal insurance Offers prime insurance in the financial services sector Business goals Gasanmamo was facing long overtime hours managing their customer service interactions and many of their agents had...
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eCabs Saw Almost Immediate Results From the Integration of Sam, Our Virtual Agent
About the company Company name: eCabs Malta’s largest private transport organization Offers 24/7 mobility Large-scale cab service seeking to gain an edge in quality standards and customer service. Business goals When eCabs approached EBO it was with the goal in mind of transforming their cab booking service and trying to stay ahead of the competition...
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A Custom Virtual Agent Named Becs Is Managing a Wide Range of Customer Service Processes for BNF
About the company Company name: BNF Bank Major financial service bank Offers banking services for individual and business clients from a network of retail sectors and business banking centers Based out of Malta the bank has 12 retail branches with plans to continue expanding after winning Malta’s bank of the year in 2020. Business goals...
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Using AI Automation, Jamie, Our Virtual Agent Is Able To Automate Repetitive Tasks
About the company Company name: Saint James Hospital Company website: https://stjameshospital.com Hospital boasting a wide range of clinics, operation theatres and state of the art technology Wide range of healthcare services offered on site Has had a mission for 25 years to use leading edge technology to offer the best services Business goals Saint James...
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EBO Is Growing – Meet Our New Healthcare Director
Please welcome our new Healthcare Director: Paul Boland. Paul has 20+ years of experience delivering effective healthcare I.T. solutions. Before joining EBO, Paul has worked with Advanced Health & Care and Civica and Experian QAS. Paul brings considerable health sector experience and a passion and energy for delivering revenue growth for EBO and also successful...
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Presenting EBO’s Latest Update “Athens”
EBO is proud to present the latest update to our product. We decided to call it “Athens” in honor of the Olympic Games that started just a few days ago! As with most of our updates, our focus has been on developing the product in a way that empowers your Customer Support Agents even more....
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