We are proud to announce that EBO’s AI solution for Shropshire Community NHS Trust has been shortlisted as a finalist for the ‘Driving Change through AI and Automation Award’ category at the esteemed 2024 HSJ Digital Awards. Shropshire Community Health NHS Trust collaborated with EBO to create an AI-powered Virtual Assistant to digitalise School Aged Immunisation Service (SAIS)…
At EBO, our objective is to simplify integration and configuration for our valued clients, eliminating any pain points and ensuring a flexible and user-friendly technology. Discover what’s new on EBO’s tech-front. Web Customisation for all EBO’s web customisation tool now enables you to take control of the appearance of your Virtual Assistant webchat widget, without needing…
EBO is proud to announce the launch of its AI-powered Virtual Assistant for Hertfordshire Partnership University NHS Foundation Trust (HPFT). This AI technology is set to increase accessibility to mental health support for both service users and carers, by providing 24/7 user-friendly assistance to individuals in Hertfordshire, Buckinghamshire, Norfolk, and North Essex. About the Trust…
EBO is proud to announce that its Conversational AI solution, built for and in collaboration with insurance company, ERGO Hellas, has been awarded the prestigious Gold Award in the Artificial Intelligence category at the PPC BITE Awards 2023 (ΔΕΗ Bite Awards). Celebrating Digital Transformation in the Insurance Industry Hosted by the Ministry of Digital Governance…
A report issued by the Northern Ireland Public Services Ombudsman investigates healthcare waiting list communication in Northern Ireland. In this report, Margaret Kelly, the Public Services Ombudsman, expressed her concerns over patient communication being overlooked. She stated that, ‘the focus of waiting list processes has moved away from being patient-centred. Instead, patients are too often…
AI Virtual Assistants and chatbots are both examples of conversational agents that can interact with users via text or speech using Natural Language Understanding (NLU). However, there are some key differences between them: Scope of interaction Virtual Assistants are designed to be more advanced by handling more complex and personalised interactions with users, while chatbots typically…
A couple of decades ago it became clear that the future of healthcare records was patient held records. Enter the patient portal! Portals first came into use in the 1990s in the US and have since become established as the obvious next step for digitisation of healthcare organisations with electronic patient records. Putting healthcare information…
Organizational digital transformation. Artificial Intelligence. Natural Language Processing. Process Optimisation. How often do you hear these buzzwords nowadays, and wonder how you’d utilise all the new possibilities that are opening up in front of you, in order to empower, not only patients, but also other colleagues in the organisation? In this blog post you can take…
I met recently with a Physician Associate (PA) and spoke candidly about the frustrations of PA’s having spent several years training to care for patients to be asked, ‘can I see the doctor instead?’. The frustration I’m sure is bi-directional, as whilst the trained professional should be seen as such, the title is perceived as…
EBO, an international expert in citizen and patient engagement powered by Artificial Intelligence automation, enters into a strategic partnership with Digital Evolution Consulting (DEC), a Consulting & Advisory firm specialising in local government and public health digital transformation. Through this partnership both companies aim to support ICBs and Local Authorities in addressing health inequalities and…