When organisations talk about AI in financial services the conversation usually starts and ends with tools A new AI SDR A CRM upgrade A platform that promises to automate prospecting outreach or parts of customer engagement And while these tools…
For years banks have invested heavily in fraud detection Sophisticated risk engines flag suspicious payments machine-learning models identify anomalies and transaction monitoring has never been more advanced Yet authorised push payment scams APP scams continues to rise Why Because fraud…
EBO is proud to celebrate another major milestone in its ongoing collaboration with ERGO Hellas Insurance following an outstanding performance at the Digital Finance Awards organised by Boussias Communications At this year s ceremony ERGO Hellas a leading insurance provider…
Europe s payments ecosystem is about to undergo one of its most significant regulatory transformations in over a decade With the upcoming Third Payment Services Directive PSD the European Union is updating its payments framework to strengthen consumer protection increase…
Based on his keynote at the NextGen Payments RegTech Forum organised by QUBE events here are the key insights Dr Gege Gatt shared on how AI is moving beyond compliance to drive real competitive advantage In highly regulated industries like…
Artificial Intelligence has never been more accessible Developing and launching AI solutions is now faster cheaper and easier than ever before With further advances on the horizon particularly in fields such as Quantum computing this acceleration is only set to…
How banks fintechs and insurers can scale customer engagement embed compliance and manage AI risk and why is a breakout year for AI-powered financial services What began as isolated AI experiments and point-solutions with chatbots fraud detection engines robotic process…
AI isn t a silver bullet Sometimes the right solution is just a better process But where AI is the right fit it can be transformative The important thing is to approach it thoughtfully and choose the right partner someone…
The Financial industry is at a pivotal moment Customers now expect instant personalised and meaningful interactions far beyond the static scripted responses of the past Generative AI Gen AI is redefining how financial service companies engage with their customers enabling…
In today s banking world customers expect more than efficiency they crave empathy As digital channels expand the challenge isn t just about adopting AI it s about humanising it That s the theme that powered EBO s latest fintech…