EBO is proud to celebrate another major milestone in its ongoing collaboration with ERGO Hellas Insurance, following an outstanding performance at the Digital Finance Awards 2026, organised by Boussias Communications.

At this year’s ceremony, ERGO Hellas ,a leading insurance provider, secured three prestigious awards. Two of these, Best AI Initiative for CX and Best Digital Claims & Fraud Prevention Systems, directly recognised EBO's AI solution for ERGO. ERGO also claimed Silver in the Best Synergies Initiative category.

EBO’s AI solution, developed in collaboration with Microsoft Azure and ERGO Hellas Insurance, has played a pivotal role in delivering seamless, efficient, and highly personalised customer experiences at scale. From enhancing customer journeys to streamlining internal operations, the solution demonstrates how AI can successfully bridge the gap between operational efficiency and truly human-centric interactions.

EBO's Virtual Agent “Chara” (Χαρά), developed for and in partnership with ERGO, stands out in the Greek insurance market for its exceptional recognition accuracy, understanding customer intent and responding with precision and relevance.

As part of this collaboration, ERGO Hellas has introduced a groundbreaking, fully automated claims process powered by Chara.

Customers can submit claims, provide required information, and track their request in real time, completing the entire process end-to-end without human intervention.

With high intent recognition accuracy and strong user satisfaction, the solution significantly enhances the customer experience while reducing operational complexity. As the first fully automated claims process in the Greek insurance market, it represents a major milestone in AI-driven digital transformation within the industry.

Built using advanced Natural Language Processing (NLP), machine learning, and Microsoft Azure Cognitive and Bot Services, Chara is designed to engage in natural, two-way conversations that feel intuitive and human. Its continuously evolving language model allows it to learn from interactions, while built-in sentiment analysis enables it to detect user emotions and adapt responses accordingly.

This latest recognition builds on a series of award wins for the joint EBO ERGO initiative. Following success at the PPC BITE Awards 2023, Digital Finance Awards 2024, distinctions at the National Customer Service Awards 2023, and E-volution Awards 2024, the collaboration continues to set new benchmarks in digital  transformation within the insurance sector.

These achievements reinforce the impact of EBO’s technology in delivering measurable value, both in customer satisfaction and business performance. 

Eager to bring award-winning AI to your organisation? Access the AI Advisory guide to explore the possibilities of integrating our transformative AI-powered Virtual Agent into your organisation.