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Trusted by the finest
Who is EBO?
EBO is an international leader in AI-powered customer engagement solutions, helping enterprises create meaningful connections with their customers efficiently.
6 years+
Experience
94%
User satisfaction
+80%
costs saved by client interactions
With a platform built on a powerful AI ecosystem, data science and process automation, EBO is committed to a future of human-AI collaboration – enhancing productivity, reducing operational costs and transforming how businesses serve customers.
Behind this innovation is a world-class team of data scientists, linguists, and developers with significant AI expertise in the healthcare and financial services sectors.
EBO also plays a key role in shaping the responsible use of AI, investing heavily in cutting-edge software and professional services to support continuous innovation and meaningful digital transformations.
The faces of EBO
Behind artificial intelligence are human experts. Meet the team behind the tech.
John Deguara
CTO
Nikki Schinas
Head of Marketing Communications
Matthew Pinder
Healthcare Account Director
Christine Swain
Chief Clinical Officer
Katerina Houdalaki
Conversation Designer
Aleksandar Trifunovski
Product Architect
Nicholas Mamo
Chief AI Scientist
Margarida Ribeiro
Data Scientist
Nichola Portelli
Head of Finance
Anabelle Gatt
Head of Human Language Technology
Miraine Lauria
Senior Project Manager
Silvia Gola
Support Manager
Management team

Dr. Gege Gatt

John Deguara
A leader in organisational dynamics and project & operational management, John focuses on ensuring benefits remain the objective of any project at EBO. As COO, John brings strategic direction to the operational team, supports the company with critical thinking and decision making whilst ensuring communication remains strong and cohesive.

Richard Samuel
Richard Samuel brings a wealth of experience in leadership roles across the NHS, healthcare commissioning, and regulatory sectors. As the former Chief Executive of two NHS Clinical Commissioning Groups, a Director of a Specialist Care Provider, and leader of the Hampshire and Isle of Wight Integrated Care Board, Richard has been at the forefront of healthcare transformation. At EBO, as Director of Healthcare Strategy, he leads groundbreaking initiatives in behavioural science and Conversational AI, working to revolutionise health and care through innovative digital solutions.

Christine Swain

Simon Hepworth
Simon Hepworth is Head of Customer Success at EBO, bringing over 29 years of NHS experience spanning desktop support, helpdesk services, and leading diverse project delivery teams. He has played a key role in agile, in-house EPR delivery, national digital validation, referral optimisation, and the regional rollout of the NHS App and waiting list validation. At EBO, Simon supports NHS trusts by ensuring AI-powered solutions deliver tangible value to patients, building on a strong legacy of collaboration with ICSs and healthcare providers.

Matt Pinder
Matt Pinder, driven by a passion for strategic sales and relationship-building, has a proven record of achieving remarkable results through cultivating long-term partnerships. His deep experience in driving commercial growth and adeptly handling complex sales environments uniquely positions him to meet the specific needs of EBO’s healthcare clients. With expertise in managing intricate sales processes and fostering meaningful client relationships, Matt is committed to supporting healthcare clients in maximising the benefits of EBO’s advanced AI solutions.

Ash Thornley-Davies
Ashley brings over 10 years of experience working with the NHS in digital transformation and unified communications. He’s deeply passionate about working with technologies that make a real, positive impact on patient care and help accelerate the care pathway. In his previous role, Ashley played a key role in driving Zoom’s expansion into the UK healthcare sector, supporting over two-thirds of NHS Trusts, and working closely with NHS Digital and NHS England to ensure the platform remained compliant and aligned with NHS needs.

David Muscat
David Muscat, Financial Services Director at EBO, brings extensive experience in client success and operations within the banking and financial services industries. At EBO, he spearheads the delivery of AI-powered solutions that drive value for financial institutions. David is passionate about shaping impactful B2B client experiences and cultivating long-term partnerships that promote innovation and deliver measurable outcomes.

Dr. Nicholas Mamo

Anabelle Gatt
An expert in computational linguistics, Anabelle specialises in transforming client requirements into language models. On a daily basis, Anabelle oversees the creation of new models for Virtual Agents, monitors their performance and researches and deploys other NLP-based functions. Her analytical skills allow her to provide visibility on EBO’s Virtual Agents’ performance and provide insight into how the Virtual Agent can continually be improved to always add maximum value to our clients.

Sharon Price
With an impressive career spanning acute, community, and mental health settings within the NHS, Sharon brings a wealth of clinical insight and a strong track record in digital transformation, quality improvement, and service redesign.
Sharon began her career in acute and emergency care before moving into community and mental health nursing—experiences that have shaped her holistic, person-centred approach to care. Her time supporting patients in their homes, often in critical conditions, fostered a deep appreciation for digital tools that can empower both patients and healthcare professionals.
From co-designing a Care Home Matron Service that significantly reduced A&E admissions, to implementing virtual monitoring that improved patient safety and staff confidence, Sharon has consistently driven innovation to enhance care delivery. Most recently, she served as Digital Clinical Lead at Sussex Partnership NHS Foundation Trust, and is a proud Florence Nightingale Foundation Digital Leadership Scholar.

Nikki Schinas

Nichola Portelli

Ani Hakobyan

Dr. João Carvalho

Miraine Lauria

Silvia Gola

Aleksandar Trifunovski

Dr. Imran Khan

Ian Castillo
An investor and tech entrepreneur with 25 years’ experience in the industry, Ian Castillo is the Co-Founder of ICON, one of Malta’s most recognised names in the field of digital transformation. He is at the forefront of conversation management, enabling enterprises to reach wider audiences through innovative software solutions.

Eng. Christian Sammut
Christian Sammut is the Chief Executive Officer of BMIT Group, EBO’s partner in the iGaming sector. In 2015 Ing Sammut was appointed non-executive Chairman of Gaming Malta, an independent non-profit foundation set up by the Government of Malta and the Malta Gaming Authority. Here he was tasked with promoting Malta as a centre of excellence in the remote global gaming sector as well as enhancing the ecosystem surrounding this sector.
AI that
delivers results
EBO’s mission is to bring companies closer to their customers, enabling human-like conversations and leveraging the power of Conversational and Generative AI. Automate millions of customer interactions in real time while creating two-way natural dialogue in over 100 languages on any device.
Empower your organization to create smarter workflows and focus its human talent where it matters most with EBO acting as a digital gateway to your business’s backend systems, integrating seamlessly and automating intelligently.
Powering success
through partnerships
Collaboration is the key to driving transformation and creating impactful solutions at scale. Through our partnerships with industry leaders, we deliver the future of customer engagement automation, combining expertise and technology.

Dr Victoria Komonides
Dr Victoria Kimonides is leading Partner Co-Sell in the One Commercial Partner Organization at Microsoft Central and Eastern Europe, focusing on accelerating Microsoft’s business through partner sales engagement across all customer and industry segments. She has over 15 years of leadership experience in the technology sector and has led strategic initiatives supporting the acceleration of cloud adoption. Dr Kimonides holds a PhD in Neuroscience from the University of Cambridge.

Maggie Buggie
Maggie Buggie is senior vice president and head of Services Strategy at SAP. Maggie leads a team focused on shaping SAP’s next services strategy to help its customers and ecosystem build business value, innovate and apply digital insight through SAP software adoption. Amongst other achievements, Maggie was recently named one of the world’s first Top 50 Most Powerful Women by Data Economy magazine, marking her commitment and contribution to innovation within the technology industry.

Dr Tobias Höllwarth
Dr Höllwarth is the CEO and founder of Höllwarth Consulting. He has over 20 years of corporate consulting experience, specializing in IT services, IT management and cloud consulting. Over the past ten years, he has focused specifically on the development of cloud strategies, cloud IT policies, planning of cloud migrations and more. Dr Höllwarth is the president of EuroCloud Europe, director of StarAudit.org, and is responsible for DataPrivacyCompliance.eu.

Prof. Philip Larrey
Prof. Philip Larrey, is a Catholic priest who holds the Chair of Logic and Epistemology at the Pontifical Lateran University in the Vatican. For years he has been following the philosophical implications of the rapid progress of Artificial Intelligence and is known to challenge industry leaders on how technology is shaping our society. He is the author of several publications which deal with the philosophy of knowledge and critical thinking.

James Hodson
James Hodson currently serves as CEO of the AI for Good Foundation; as Chief Science Officer of Cognism; and as Senior Researcher at the AI Department of the Jozef Stefan Institute, Slovenia. He is an early-stage investor in technology-focused start-ups, nurturing leadership and innovation. Previously, James built and directed the AI Research group at Bloomberg in New York and was a researcher at the German National Research Laboratory for Artificial Intelligence (DFKI). He holds patents across Machine Translation and Network Inference.

Daniel Verten
Daniel is a creative technologist who leads the AI programme at WPP. His experience is deeply rooted in driving technology innovation for creative industries. Starting at RTL, Europe’s leading media network, he developed new formats for broadcast. After successfully establishing the digital presence for the network, he moved to Founders in Copenhagen, where he consulted on a portfolio of early-stage startups, to develop their growth and marketing strategies. Daniel went on to work at Ogilvy in London and the WPP Unilever Team in Singapore.

Akhil Lalwani
Akhil is a data and technology leader with over 16 years of experience in the insurance, banking and telecom industries. His areas of expertise include business and technology transformation, driving digital disruption and innovation. Over the last 10 years, he has focused primarily on enterprise data strategy, data monetisation, information security and delivery of technology platforms.

Prof. Alexiei Dingli
Prof. Alexiei Dingli is a Professor of Artificial Intelligence (AI) and Head of the Department of AI at the University of Malta. He has conducted extensive research in the field of AI over the past 20 years. His work was rated World Class by international experts and he has won various prizes including the Semantic Web Challenge and the e-Excellence Gold Seal award. He was also awarded first prize by the European Space Agency.

Dr Stefan Buttigieg
Dr Stefan Buttigieg is a medical doctor and specialist trainee in Public Health Medicine. He is also the co-founder of Digital Health Malta, an initiative that aims to transform the healthcare sector through digital health. Dr Buttigieg is also an author, tutor and Digital Health Consultant who is focused on creating transformative and effective change, whilst empowering healthcare professionals to design, develop and distribute user-centric applications for the healthcare industry.

Max Bartolo
Max Bartolo is a PhD student at the UCL NLP group, researching under the supervision of Pontus Stenetorp and Sebastian Riedel. The focus of Max’s PhD research lies at the intersection of question answering and machine reasoning. Max previously worked as a Machine Learning Engineer at Bloomsbury AI. He holds an MSc in Artificial Intelligence from UCL and a BEng in Mechanical Engineering from the University of Malta. He currently lectures at UCL as well as advises companies on their AI implementation and application of cutting-edge NLP research.

Gerasimos Ntouskas
Gerasimos is a Board Member at KPMG, Cyprus, leading the Technology Consulting services. He has over 20 years of experience in information & data management, analytics and tech advisory services. Throughout his career, Gerasimos has worked towards a data economy where its cornerstone is data sharing in an ethical way.
Amongst other institutions, Gerasimos serves on the Cardiff University School of Mathematics Advisory Panel and the European University Cyprus Computer Science & Engineering Advisory Board.

We work together to encourage businesses to discover and adopt innovations
Microsoft is all about transformative technology. We share expertise and experience through joint events that focus on practical solutions to the sector’s biggest challenges. Our collaborations allow us to reach a wider audience, connect the industry to transformative technology and ultimately generate better returns for both our clients.

We’ve created a truly patient-first experience by combining our Virtual Agent technology with Access Rio electronic patient records system
Access makes digital care software for the healthcare sector. Patients can schedule, rearrange, and follow up on appointments through a variety of digital channels. These conversations are human, yet automated, eliminating unnecessary administration while providing patients with 24/7 access to manage their healthcare services.
The trusts receive patient insights to help manage their resources and better understand patient needs. The Virtual Agents help to reduce the number of appointments not attended by patients, support discharge follow-ups, provide alerts and notifications and enable patient self-assessments.

EBO and Zendesk have partnered, providing greater capabilities and use-cases for AI Virtual Agents
Being a Zendesk partner enables EBO to integrate with one of the fastest-growing applications across several sectors. We deploy solutions that transform organisations to deliver impressive results, including quick ROI and improving customer satisfaction, using advanced AI Virtual Agents.

This partnership combines the orchestration capabilities of Salesforce with EBO’s patient-engagement AI to offer NHS organisations a powerful, integrated solution that streamlines elective care journeys, from referrals and appointment automation to self-assessments, remote monitoring, and multilingual engagement. All this while reducing administrative pressures, improving access for diverse populations and helping the NHS deliver more inclusive, efficient care,

EBO enters into a strategic partnership with KPMG Cyprus, a leader in Management Consulting & Technology Advisory services.
KPMG offers assistance to organisations by identifying and solving the challenges that stand in the way of their growth and excellence. Through this partnership, both organisations will be able to assist companies to deal with the many challenges and opportunities that arise during digital evolution, and subsequently determine the right technologies and strategic pathways for them to enable growth.

EBO’s partnership with Cerillion provides a critical inflection point in the automation of the telco sector
Through automation, we improve customer experience and reduce the large operating costs typically associated with running telco entities. Cerillion is a scalable platform for the billing, charging and customer management of major telco operators.

Vonage is a global leader in cloud communications helping businesses accelerate their digital transformation
We partnered with EBO to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform.
With this new partnership, Vonage’s Voice, Video and Messaging APIs now enable EBO’s self-learning virtual agents to communicate across multiple channels seamlessly, providing a genuinely customer-centric experience using the most advanced AI technology.

Working together with ARC to bring EBO’s AI Conversation Management solution to healthcare providers
EBO is very excited to partner with Northwest London ARC, and in tandem, we’re helping healthcare organisations better deal with appointment handling and management. We believe ARC is the right partner to help EBO pioneer the adoption of AI solutions to other NHS trusts and organisations.
Together, we believe this partnership will create better commercial opportunities for both organisations and a more seamless experience for healthcare patients.

EBO’s partnership with ICON merges software development with AI automation to help businesses turn challenges into impactful digital solutions.
From strategy, design and business process simplification to cloud hosting and technical support, ICON ensures end-to-end support for all its clients, helping them to streamline operations and stay ahead of the curve. While specialising in custom software development, integrations, and automation, ICON also partners with leading platforms like monday.com to deliver CRM, project management, and workflow solutions.
With 25 years of industry expertise, ICON’s holistic, client-focused approach ensures that technology strategies align seamlessly with business goals, enabling organisations to streamline operations, improve productivity, and achieve sustainable competitive advantage.

SEIF is a customer experience consultancy firm based in France, with a growing presence in the Spanish market. With over a decade of experience in the industry, SEIF specialises in customer service optimisation and delivers tailored solutions that enhance both client satisfaction and team performance.
SEIF’s team of specialists helps businesses seamlessly integrate Zendesk, streamline processes, and provide customised training to elevate a company’s skills and service quality.
The company focuses on building personalised customer experiences that aligns with their clients’ business goals. Whether it’s through expert analysis, bespoke integrations, or empowering staff, SEIF works closely with their clients to ensure customer service is efficient, effective, and rewarding.

EBO and Linakis Digital have joined forces in a strategic collaboration that brings together the best of both worlds.
EBO, a global leader in AI-driven citizen and patient engagement, is proud to announce a strategic partnership with Linakis Digital, a leading Greek digital agency with a remarkable track record in designing and developing projects for major top brands. This partnership represents a fusion of expertise and innovation, with a specific focus on enhancing the financial services sector through the power of AI and web development excellence.

LaFinteca is one of the leading providers of payment solutions in Latin America, focused on simplifying financial transactions for businesses of all sizes. With a full range of solutions supported by robust APIs, LaFinteca facilitates system integration and ensures that transactions are fast, secure, and efficient.

Besedo, a leading provider of products and services for content security and moderation, to online marketplaces
With security, authenticity and responsible AI at the heart of our service, collaborating with Besedo was the right way forward. Besedo specialises in defeating fraud by constantly analyzing patterns and trends in order to stay ahead of scammers. This collaboration allows us to expand our reach, tap into new markets and ultimately provide our customers with a better user experience.

Wellola is a UK patient portal communications software provider
EBO gave them the opportunity to revolutionise the way they care for and communicate with their patients, handling real-time scheduling for in-person and online care.
Through this partnership, EBO and Wellola aim to improve the patient healthcare experience and increase the choice of healthcare communications, by providing the industry with the best of both worlds in digital platforms and AI communications.

EBO is delighted to partner with Mindway AI, whose technology solves the challenges of responsible gaming accurately
We’ll be integrating our Virtual Agents with GameScanner, Mindway’s sophisticated detection solution. This means we can now assess the risk profile of every customer in just 15 minutes. As our Virtual Agents get to work learning about the gamers’ behaviour – their profile will include data from Mindway’s extensive trackers and algorithms that will help us identify problems or unusual behaviours quicker and more easily.

EBO and BMIT pioneering the adoption of Artificial Intelligence in the iGaming industry through the creation of AI Virtual Agents
BMIT is a market leader in providing intelligent, secure infrastructure solutions. Virtual Agents are capable of handling 60-70% of all inbound repetitive queries, relieving the operational load on customer service agents, using advanced NLP and machine learning capabilities.
We’re also using AI to tackle key issues such as AML, KYC, Responsible Gaming, and Marketing to help organisations benefit from an improved customer experience.
Automation, connection and growth
Transform your customer experience and improve your workflows. Let’s discuss how EBO can help you automate intelligently.
From those who know us best
Real stories from real clients who trust EBO’s solution.
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
EBO is a fantastic supplier to work with, they are hands-on and very supportive. They become part of the project team and take on activities to ensure tasks are completed on time. I have really enjoyed working with EBO. They are a pleasure to work with. No problem or question was ever too much. They were very patient and responsive to all queries. They take their time to talk through the solution and actively work with you to find solutions to workflows that fit our organisation's needs.
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
RM Princess Anne Hospital, University Hospital Southampton
Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
East London NHS Foundation Trust
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
Medway NHS Foundation Trust
EBO is facilitating us with additional artificial resources which enable us to use our time in a better way. The dedication and professionalism during the project were outstanding and those are the key for a successful cooperation.
Our goal is to digitize and automate our processes to truly revolutionize the experience by making the interaction conversational via the VA
Since we integrated EBO’s Virtual Assistant, Bovey, at BOV Bank, our customer service has greatly improved. Bovey provides instant, personalised support around the clock, making our clients feel valued and understood. It efficiently handles technical queries, allowing us to focus on building stronger relationships. The positive feedback from our customers speaks volumes about how EBO's technology has transformed our service. Partnering with EBO was a game-changer for us!
As a global Fintech leader, Exinity is dedicated to providing innovative trading and investing solutions tailored to our clients' diverse needs. When we sought to enhance the efficiency of our customer service operations, we needed a solution that could integrate seamlessly across all communication channels while maintaining the highest standard of customer engagement. EBO has been a true partner in helping us achieve this vision. EBO’s AI-powered Virtual Agents have transformed how we interact with our clients, managing over 45% of customer chats across multiple languages and platforms. The results have been remarkable – not only did we meet our 12-month goal in just three months, but we also significantly reduced operational costs and improved response times.
At APS Bank, improving the customers’ journeys is integral to the success of our business strategy. We’ve been by our customers’ side since our foundation in 1910, and the project with EBO has allowed us to leverage the power of AI, in keeping with our mission, to make the banking experience simpler and more personal. Our customer-first approach, coupled with EBO’s wealth of knowledge in customer engagement automation, enabled the Bank to offer 24x7 assistance on our recently relaunched website. APS Bank’s Digital Innovation and Voice of the Customer Teams worked as one with EBO to reach our business goals with a strong focus on secure technology deployment and excellence in data science, while enriching our customers’ experience.
At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve seen the rise of many exciting new technologies that are aligned to our core belief: that of constant improvement. However, none of these have been as radically transformative as Artificial Intelligence and automation. We believe that AI will provide a better service to support our customers and will transform the digital journey they will take with us. We’ve chosen EBO as the solution provider to help us with this next step.
We are at a pivotal moment in the banking sector. Digital banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.
Insurance companies are at a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.
“AI creates endless opportunities in customer experience optimisation. Our ongoing investment in technology is a strong differentiator within the mobility industry. This implementation lifts workload off our customer service centre, reduces the customer wait-time and provides a new touch-point with our clients. Booking a cab has never been easier, let alone more efficient.”
A modern telco looks for AI that...understands the customers to the point that it’s able to predict what they are about to ask. Secondly, that the data provided allows us to learn from each interaction. And thirdly, that it speaks to our customers in a natural way that doesn’t sound robotic at all.
Karl Galea
Epic (EBO Webinar, 3rd June 2021)
We love the results! As a data-first company, working with our Virtual Agent Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction. We have reduced customers’ waiting time and automated entire workflows to provide a quick resolution to specific customer queries.