Connect With Your Customers

Automate processes, delight customers and drive business growth with our AI solutions.

Trusted by the finest

Who is EBO?

EBO is an international leader in AI-powered customer engagement solutions, helping enterprises create meaningful connections with their customers efficiently.

6 years+

Experience

94%

User satisfaction

+80%

costs saved by client interactions

With a platform built on a powerful AI ecosystem, data science and process automation, EBO is committed to a future of human-AI collaboration – enhancing productivity, reducing operational costs and transforming how businesses serve customers.

Behind this innovation is a world-class team of data scientists, linguists, and developers with significant AI expertise in the healthcare and financial services sectors.

EBO also plays a key role in shaping the responsible use of AI, investing heavily in cutting-edge software and professional services to support continuous innovation and meaningful digital transformations.

The faces of EBO

Behind artificial intelligence are human experts. Meet the team behind the tech.

The most recent advancements in technology have the potential to be the ultimate enablers for businesses and people. At EBO, we use the best technology available to architect scalable, responsible AI systems that genuinely help people.

John Deguara

CTO

Telling the EBO story is easy—it’s a story about AI, citizen empowerment, and innovation that speaks human.

Nikki Schinas

Head of Marketing Communications

Each client conversation is a chance to create better care pathways. EBO empowers me to lead those conversations with confidence and purpose.

Matthew Pinder

Healthcare Account Director

What drives me at EBO is knowing our AI touches lives, not in abstract ways, but through real improvements in patient journeys and clinical workflows.

Christine Swain

Chief Clinical Officer

EBO allows me to work at the intersection of linguistics and AI, bringing language to life in service of people, not just processes.

Katerina Houdalaki

Conversation Designer

At EBO, we design with intent. Every architectural choice is rooted in responsibility, scalability, and a commitment to outcomes that matter.

Aleksandar Trifunovski

Product Architect

EBO lets me explore the frontier of applied AI in environments that demand both precision and empathy. It’s intellectually rigorous and ethically grounded.

Nicholas Mamo

Chief AI Scientist

Working at EBO means using data with purpose to create human-centred solutions that aim to improve how people interact with services.

Margarida Ribeiro

Data Scientist

Working at EBO means combining strategic thinking with social impact; where every financial model connects back to meaningful customer experience.

Nichola Portelli

Head of Finance

Language is the bridge between people and machines. At EBO, we build those bridges with care, purpose, and a deep respect for diversity.

Anabelle Gatt

Head of Human Language Technology

Every project is a journey—driven by clarity, collaboration, and purpose.

Miraine Lauria

Senior Project Manager

Support isn’t about solving tickets—it’s about building trust. At EBO, we treat every conversation as part of the patient or customer experience.

Silvia Gola

Support Manager

Management team

Dr. Gege Gatt

CEO and founder

John Deguara

Chief Technology Officer

Richard Samuel

Director of Healthcare Strategy

Christine Swain

Chief Clinical Officer

Simon Hepworth

Head of Customer Success

Matt Pinder

Healthcare Account Director

AI that
delivers results

EBO’s mission is to bring companies closer to their customers, enabling human-like conversations and leveraging the power of Conversational and Generative AI. Automate millions of customer interactions in real time while creating two-way natural dialogue in over 100 languages on any device.

Empower your organization to create smarter workflows and focus its human talent where it matters most with EBO acting as a digital gateway to your business’s backend systems, integrating seamlessly and automating intelligently.

Powering success
through partnerships

Collaboration is the key to driving transformation and creating impactful solutions at scale. Through our partnerships with industry leaders, we deliver the future of customer engagement automation, combining expertise and technology.

Dr Victoria Komonides

Microsoft Channel Sales Director, CEE

Maggie Buggie

Senior Vice President and Head of Services Strategy at SAP

Dr Tobias Höllwarth

President, EuroCloud Europe

Automation, connection and growth

Transform your customer experience and improve your workflows. Let’s discuss how EBO can help you automate intelligently.

From those who know us best 

Real stories from real clients who trust EBO’s solution. 

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.

Jean Claude Muscat

Saint James Hospital Group

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[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team

Danielle Edwards

Betsi Cadwaladr University Health Board

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EBO is a fantastic supplier to work with, they are hands-on and very supportive. They become part of the project team and take on activities to ensure tasks are completed on time. I have really enjoyed working with EBO. They are a pleasure to work with. No problem or question was ever too much. They were very patient and responsive to all queries. They take their time to talk through the solution and actively work with you to find solutions to workflows that fit our 
organisation's needs.

Pam Pahal

Midlands Partnership University NHS Foundation Trust

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If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.

Charlotte Clayton

RM Princess Anne Hospital, University Hospital Southampton

Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.

Andy l’Anson

Shropshire Community Health NHS Trust

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The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.

James Mariott

Somerset NHS Foundation Trust

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I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.

Shona Richards

East London NHS Foundation Trust

Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.

Kim Hale

Somerset NHS FT

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EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.

Ruthy Kaidar

Microsoft

We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.

Jenny Chong

Medway NHS Foundation Trust

EBO is facilitating us with additional artificial resources which enable us to use our time in a better way. The dedication and professionalism during the project were outstanding and those are the key for a successful cooperation.

Tal Zamstein

Rabbit Entertainment

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Our goal is to digitize and automate our processes to truly revolutionize the experience by making the interaction conversational via the VA

Konstantinos Chatzisymeon

ERGO Insurance

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Since we integrated EBO’s Virtual Assistant, Bovey, at BOV Bank, our customer service has greatly improved. Bovey provides instant, personalised support around the clock, making our clients feel valued and understood. It efficiently handles technical queries, allowing us to focus on building stronger relationships. The positive feedback from our customers speaks volumes about how EBO's technology has transformed our service. Partnering with EBO was a game-changer for us!

Daniel Caruana

Bank of Valetta

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As a global Fintech leader, Exinity is dedicated to providing innovative trading and investing solutions tailored to our clients' diverse needs. When we sought to enhance the efficiency of our customer service operations, we needed a solution that could integrate seamlessly across all communication channels while maintaining the highest standard of customer engagement. EBO has been a true partner in helping us achieve this vision. EBO’s AI-powered Virtual Agents have transformed how we interact with our clients, managing over 45% of customer chats across multiple languages and platforms. The results have been remarkable – not only did we meet our 12-month goal in just three months, but we also significantly reduced operational costs and improved response times.

AVP, Service Excellence, Exinity

Exinity

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At APS Bank, improving the customers’ journeys is integral to the success of our business strategy. We’ve been by our customers’ side since our foundation in 1910, and the project with EBO has allowed us to leverage the power of AI, in keeping with our mission, to make the banking experience simpler and more personal. Our customer-first approach, coupled with EBO’s wealth of knowledge in customer engagement automation, enabled the Bank to offer 24x7 assistance on our recently relaunched website. APS Bank’s Digital Innovation and Voice of the Customer Teams worked as one with EBO to reach our business goals with a strong focus on secure technology deployment and excellence in data science, while enriching our customers’ experience.

Daniel Cassar

APS Bank

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At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve seen the rise of many exciting new technologies that are aligned to our core belief: that of constant improvement. However, none of these have been as radically transformative as Artificial Intelligence and automation. We believe that AI will provide a better service to support our customers and will transform the digital journey they will take with us. We’ve chosen EBO as the solution provider to help us with this next step.

Mark Mamo

GasanMamo Insurance

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We are at a pivotal moment in the banking sector. Digital banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.

Mark Micallef

BNF BANK

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Insurance companies are at a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.

Peter Bugeja

Mapfre

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“AI creates endless opportunities in customer experience optimisation. Our ongoing investment in technology is a strong differentiator within the mobility industry. This implementation lifts workload off our customer service centre, reduces the customer wait-time and provides a new touch-point with our clients. Booking a cab has never been easier, let alone more efficient.”

Matthew Bezzina

eCabs

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A modern telco looks for AI that...understands the customers to the point that it’s able to predict what they are about to ask. Secondly, that the data provided allows us to learn from each interaction. And thirdly, that it speaks to our customers in a natural way that doesn’t sound robotic at all.

Karl Galea

Epic (EBO Webinar, 3rd June 2021)

We love the results! As a data-first company, working with our Virtual Agent Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction. We have reduced customers’ waiting time and automated entire workflows to provide a quick resolution to specific customer queries.  

Dalia Pecingina

StanleyBet Group

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Industry Accolades