Built for Action. Trusted to Deliver.

Supercharge efficiency by automating high-volume, routine workflows, with seamless system integration, real-time task execution and rich multilingual customer conversation. All powered by EBO’s AI.

Adaptive, Inclusive, and Culturally Aware

Discover automated conversations that are behaviourally informed, culturally sensitive and adaptive to language preference, reading level and accessibility needs.

Empathetic AI That Engages Naturally

EBO enables natural, human-like conversations that respond with empathy, accuracy and intent. All resulting from natural language processing (NLP), context awareness and sentiment analysis.

Trusted by the finest

Dr. Gege Gatt
CEO and founder

Get what EBO
is in 10 seconds

EBO is a pioneer in scalable, AI-powered customer engagement solutions.

Leveraging sophisticated Conversational AI and Generative AI, EBO automates repetitive processes and empowers Healthcare and Financial Service providers to communicate meaningfully and effectively with customers.

With multilingual 24/7 automated dialogue across any channel, promote efficiency, scale workforce operations and reduce operational costs. 

From those who know us best 

Real stories from real clients who trust EBO’s solution. 

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.

Jean Claude Muscat

Saint James Hospital Group

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[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team

Danielle Edwards

Betsi Cadwaladr University Health Board

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EBO is a fantastic supplier to work with, they are hands-on and very supportive. They become part of the project team and take on activities to ensure tasks are completed on time. I have really enjoyed working with EBO. They are a pleasure to work with. No problem or question was ever too much. They were very patient and responsive to all queries. They take their time to talk through the solution and actively work with you to find solutions to workflows that fit our 
organisation's needs.

Pam Pahal

Midlands Partnership University NHS Foundation Trust

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If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.

Charlotte Clayton

RM Princess Anne Hospital, University Hospital Southampton

Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.

Andy l’Anson

Shropshire Community Health NHS Trust

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The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.

James Mariott

Somerset NHS Foundation Trust

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I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.

Shona Richards

East London NHS Foundation Trust

Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.

Kim Hale

Somerset NHS FT

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EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.

Ruthy Kaidar

Microsoft

We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.

Jenny Chong

Medway NHS Foundation Trust

EBO is facilitating us with additional artificial resources which enable us to use our time in a better way. The dedication and professionalism during the project were outstanding and those are the key for a successful cooperation.

Tal Zamstein

Rabbit Entertainment

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Our goal is to digitize and automate our processes to truly revolutionize the experience by making the interaction conversational via the VA

Konstantinos Chatzisymeon

ERGO Insurance

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Since we integrated EBO’s Virtual Assistant, Bovey, at BOV Bank, our customer service has greatly improved. Bovey provides instant, personalised support around the clock, making our clients feel valued and understood. It efficiently handles technical queries, allowing us to focus on building stronger relationships. The positive feedback from our customers speaks volumes about how EBO's technology has transformed our service. Partnering with EBO was a game-changer for us!

Daniel Caruana

Bank of Valetta

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As a global Fintech leader, Exinity is dedicated to providing innovative trading and investing solutions tailored to our clients' diverse needs. When we sought to enhance the efficiency of our customer service operations, we needed a solution that could integrate seamlessly across all communication channels while maintaining the highest standard of customer engagement. EBO has been a true partner in helping us achieve this vision. EBO’s AI-powered Virtual Agents have transformed how we interact with our clients, managing over 45% of customer chats across multiple languages and platforms. The results have been remarkable – not only did we meet our 12-month goal in just three months, but we also significantly reduced operational costs and improved response times.

AVP, Service Excellence, Exinity

Exinity

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At APS Bank, improving the customers’ journeys is integral to the success of our business strategy. We’ve been by our customers’ side since our foundation in 1910, and the project with EBO has allowed us to leverage the power of AI, in keeping with our mission, to make the banking experience simpler and more personal. Our customer-first approach, coupled with EBO’s wealth of knowledge in customer engagement automation, enabled the Bank to offer 24x7 assistance on our recently relaunched website. APS Bank’s Digital Innovation and Voice of the Customer Teams worked as one with EBO to reach our business goals with a strong focus on secure technology deployment and excellence in data science, while enriching our customers’ experience.

Daniel Cassar

APS Bank

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At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve seen the rise of many exciting new technologies that are aligned to our core belief: that of constant improvement. However, none of these have been as radically transformative as Artificial Intelligence and automation. We believe that AI will provide a better service to support our customers and will transform the digital journey they will take with us. We’ve chosen EBO as the solution provider to help us with this next step.

Mark Mamo

GasanMamo Insurance

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We are at a pivotal moment in the banking sector. Digital banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.

Mark Micallef

BNF BANK

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Insurance companies are at a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.

Peter Bugeja

Mapfre

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“AI creates endless opportunities in customer experience optimisation. Our ongoing investment in technology is a strong differentiator within the mobility industry. This implementation lifts workload off our customer service centre, reduces the customer wait-time and provides a new touch-point with our clients. Booking a cab has never been easier, let alone more efficient.”

Matthew Bezzina

eCabs

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A modern telco looks for AI that...understands the customers to the point that it’s able to predict what they are about to ask. Secondly, that the data provided allows us to learn from each interaction. And thirdly, that it speaks to our customers in a natural way that doesn’t sound robotic at all.

Karl Galea

Epic (EBO Webinar, 3rd June 2021)

We love the results! As a data-first company, working with our Virtual Agent Claire has helped us increase productivity, cut running costs and achieve positive levels of customer satisfaction. We have reduced customers’ waiting time and automated entire workflows to provide a quick resolution to specific customer queries.  

Dalia Pecingina

StanleyBet Group

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EBO Results

0M
Million Conversations Automated this year
+0%
user/patient satisfaction rate
+0%
of costs saved by client interactions
0%
Reduction in missed appointments
+0%
automation of routine tasks

Industry Accolades

How can AI transform your industry?

AI you can bank on

Transform customer interactions with personalised, seamless experiences that cut costs and increase customer satisfaction. 

The rapidly evolving Financial Services industry requires shorter wait times, individualised conversations and seamless onboarding.

Benefit from the next-generation AI-driven solutions, allowing you to automate and personalise user journeys and dynamically interact with customers in 100+ languages, on any channel, at any time. 

Conversations that grow your business

Deeply understand customer sentiment, responding with accuracy.

ROI in less than 20 weeks

Automate up to 80% of routine tasks without upscaling resources.

Sync with your team and systems

Integrate seamlessly with some of the biggest players in the industry.

EBO’s Resources

AI in Forex

Learn how you can automate & scale your customer engagement with AI, and convert each trader into a loyal customer in real-time.

How it works

Seamless integration, Instant results

Integrate EBO’s technology seamlessly with your existing customer service solutions and clinical systems. Enjoy real-time digital experiences, and automated workflows. Empower your organisation to improve outcomes while maintaining flexibility and scalability. 

Interoperablity at its core

Draw data into conversations dynamically. Integrations can be configured to your internal systems, such as CRMs, ERPs or a data source like a website login.

Enhance your ability to offer personalised, omnichannel support while streamlining processes to cut costs and increase customer satisfaction.  

Integration-ready from day one 

Seamless integration with some of the biggest players in the industry, from Microsoft and Zendesk to Salesforce Rio and Compucare.  

Innovative Technology

Context awareness provides a full understanding of both the content and of a customer’s query, allowing you to converse with individuals intelligently and with empathy.

With real-time Dynamic Literacy Assessment, multilingual support in over 100 languages and flexible delivery, EBO ensures a seamless customer conversation.

Nurturing Strong Relationships

Give customers an active role in their user journey and lower the bar to digital literacy by utilizing EBO’s user-friendly conversation interface.

Humans & AI working together

The future of work is human and AI collaboration.

Reduce cost and improve workflows by using our solution, which has all the necessary functionality to ensure a quick, seamless, and accurate transition of a conversation from EBO’s Virtual Agents to the relevant human agent or team.

Once handed over, Agents will find all the necessary assistive functionality to handle the chat within an easy-to-use Conversation Screen, all within the EBO Platform.

Always Learning, Continuously Improving

Take advantage of a solution that promotes adaptability and understands and handles a wide range of complex tasks and customer requests.

EBO’s machine learning capabilities apply self-learning techniques to continuously train and keep its language library up-to-date, constantly learning from each interaction.

Interested in what EBO can do for you?

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Schedule a call to see how we can help

Contact our team, and let us explore how you can seamlessly automate your customer interactions.