Success Stories
See how we supercharged our client's customer engagement.
Midlands Partnership Foundation Trust Embraces EBO's AI Solution
Recognising EBO’s technology as a key to digital innovation and patient empowerment, the Trust chose to deploy EBO’s AI Solution to help patients manage their appointments round the clock without the need to wait on the phone.
Read StoryEBO and Microsoft Azure Transform ERGO Insurance with AI Virtual Agent
EBO’s AI transforms Customer Experience for ERGO InsuranceEBO collaborated with Microsoft Azure to develop an innovative AI Virtual Agent for ERGO Insurance in Greece. This award-winning VA, took ERGO's customer experience to new heights by streamlining policy renewals, facilitating direct payments, and substantially easing the workload related to one-touch tickets. With an impressive 95 % recognition rate,...
Read StoryAn AI Automated Waiting List Validation Solution for Betsi Cadwaladr
EBO worked closely with Betsi Cadwaladr University Health Board, to develop an AI automated waiting list validation tool which engaged patients through a Virtual Assistant, automating the validation process and making it more efficient and patient-centric.
Read StoryA personalised automated banking experience using AI
EBO recently introduced AI into BNF Bank's customer journey. This enabled the organisation to maximise the opportunity to interact with customers, find a more efficient way to qualify leads and capture customer data.
Read Story600 hours of NHS staff time to be saved per week with EBO's Virtual Assistant
EBO developed an AI Virtual Assistant (VA) for Somerset NHS Foundation Trust to automate its appointment booking workload. Based on the VA's successful results, £456,000 in annual savings is projected at a target adoption rate of 30%.
Read StoryStanleybet achieves a 61% increase in player satisfaction with EBO's AI Solution
On experiencing a surge in online player registrations, Stanleybet reached out to EBO for a data-driven digital solution. As a result, EBO developed an AI Virtual Agent which today handles over 50% of its customer conversations.
Read Story