As more customer interactions occur offline there are fewer opportunities for a human to upsell and cross sell products
Never have an off day - using AI and historical data, EBO’s Virtual Sales Agent’s are able to detect the potential for cross-selling or up-selling of products
A Virtual Sales Agent can be plugged into other dialogues in order to sell additional products and policies. It collects demographic data and builds propensity models to personalise the sales journey
Use case 3
Enable your customer to manage their own policies
Customers are often unable to manage their policy online
Implement a Virtual Agent who can first authenticate and then help customers self-serve the changes they need to make to their policies. This is all done without the need to revert to calling in via a phone.
Insurance companies are a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO.ai as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.
EBO is CRM/ERP system agnostic - we can work with whatever tools you are using
Capture a global audience with a robust infrastructure that uses latest AI technology.
Our systems work within regulatory constraints to ensure you don't stop growing.
Works with all internal systems, including self-built solutions to complement growth.
Improve Sales, lead-management and reduction churn through real-time dialogues and predictive models.