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EBO’s Virtual Agent for ERGO Insurance Scores Double Wins at CS AWARDS and Ε-volution Awards 2024

Following ERGO’s successful win at the PPC Bite Awards, EBO is proud to announce that its Conversational AI solution, built for and in collaboration with ERGO Insurance, has been awarded the prestigious Customer Service Distinction Award in the "Best Use of Technology in User Experience" category at the National Customer Service Awards (CS AWARDS) as well as the Bronze Award in the "Best Omnichannel Experience" at the Ε-volution Awards 2024.

Organized by the Hellenic Institute of Customer Service (ΕΙΕΠ) and BOUSSIAS respectively, these renowned award ceremonies serve as platforms to showcase exceptional IT projects and digital transformation initiatives. This recognition underscores the pivotal role of AI in driving digital transformation and enhancing customer experience.

To meet the ever-growing demand for round-the-clock customer service, EBO has developed "Χαρά," an AI-powered Virtual Agent built on Microsoft Azure. This solution guarantees reliability, governance, and scalability tailored to the industry's unique demands. Today, Χαρά seamlessly automates entire processes, delivering an omnichannel experience that not only substantially reduces operational costs but also ensures a remarkably efficient and superior customer journey.

"In the era of digital transition, the dynamics of the customer/intermediary relationship have shifted from an annual transaction to daily interaction. This transformation integrates technology and data into daily operations with customers and partners. The 24/7 availability of the Virtual Agent “Χαρά” has allowed ERGO to remain by its customers' side at every moment. Our distinctions at the CS AWARDS and the E-volution Awards 2024 are particularly meaningful, representing recognition for our efforts to enhance customer-centricity. This success is the outcome of collective effort and collaboration. "

-Mrs. Panoraia (Rea) Theleriti, ERGO's Chief Customer and Digital Transformation Officer

Developed by and supported by Microsoft technologies, the Virtual Agent “Χαρά” continues to evolve and learn, introducing new services to enhance the information provided to the company's valued customers and partners. This achievement, recently featured in Microsoft’s Customer Stories, not only highlights the success of a single project but also the collective commitment to innovation, customer-centricity, and excellence in the rapidly advancing field of Conversational AI.

Eager to bring award-winning AI to your organization? Contact us today, and let's explore the possibilities of integrating our transformative AI-powered Virtual Agent into your organisation.

Stella Polyzoidou