In iGaming the question is no longer whether AI belongs in customer service The real focus now is how operators deploy it effectively and what outcomes it delivers For leadership teams AI has moved beyond experimentation It is now a…
EBO a leading AI infrastructure and customer engagement technology company and Conexus a specialist consultancy and managed services partner for the iGaming and fintech sectors announce a new strategic partnership designed to help organisations accelerate AI adoption streamline operations and…
When organisations talk about AI in financial services the conversation usually starts and ends with tools A new AI SDR A CRM upgrade A platform that promises to automate prospecting outreach or parts of customer engagement And while these tools…
EBO is proud to celebrate another major milestone in its ongoing collaboration with ERGO Hellas Insurance following an outstanding performance at the Digital Finance Awards organised by Boussias Communications At this year s ceremony ERGO Hellas a leading insurance provider…
Europe s payments ecosystem is about to undergo one of its most significant regulatory transformations in over a decade With the upcoming Third Payment Services Directive PSD the European Union is updating its payments framework to strengthen consumer protection increase…
Based on his keynote at the NextGen Payments RegTech Forum organised by QUBE events here are the key insights Dr Gege Gatt shared on how AI is moving beyond compliance to drive real competitive advantage In highly regulated industries like…
In the last episode of the SiGMA Podcast EBO’s CEO Dr Gege Gatt joins host Trevor De Giorgio to unpack how AI-driven behavioural analytics and real-time data are redefining player protection The discussion challenges outdated rule-based RG models and explains…
How banks fintechs and insurers can scale customer engagement embed compliance and manage AI risk and why is a breakout year for AI-powered financial services What began as isolated AI experiments and point-solutions with chatbots fraud detection engines robotic process…
The Financial industry is at a pivotal moment Customers now expect instant personalised and meaningful interactions far beyond the static scripted responses of the past Generative AI Gen AI is redefining how financial service companies engage with their customers enabling…
In today s banking world customers expect more than efficiency they crave empathy As digital channels expand the challenge isn t just about adopting AI it s about humanising it That s the theme that powered EBO s latest fintech…