EBO is proud to celebrate another major milestone in its ongoing collaboration with ERGO Hellas Insurance, following an outstanding performance at the Digital Finance Awards 2026, organised by Boussias Communications.

At this year’s ceremony, ERGO Hellas Insurance secured three prestigious awards:

1) Gold – Best AI Initiative for CX

2) Silver – Best Synergies Initiative

3) Bronze – Best Digital Claims & Fraud Prevention Systems

At the heart of this success lies EBO’s award-winning Conversational AI technology, powering ERGO’s transformation into a truly customer-centric, digital-first organisation.

EBO’s Conversational AI solution, developed in collaboration with Microsoft Azure and ERGO Hellas Insurance, has played a pivotal role in delivering seamless, efficient, and highly personalised customer experiences at scale. From enhancing customer journeys to streamlining internal operations, the solution demonstrates how AI can successfully bridge the gap between operational efficiency and truly human-centric interactions.

At the heart of this innovation is “Hara,” a Virtual Agent that stands out in the Greek insurance market for its exceptional recognition accuracy, understanding customer intent and responding with precision and relevance.

In strategic partnership with EBO, ERGO Hellas has introduced a groundbreaking, fully automated claims process powered by Hara.

Customers can submit claims, provide required information, and track their request in real time, completing the entire process end-to-end without human intervention.

With high intent recognition accuracy and strong user satisfaction, the solution significantly enhances the customer experience while reducing operational complexity. As the first fully automated claims process in the Greek insurance market, it represents a major milestone in AI-driven digital transformation within the industry.

Built using advanced Natural Language Processing (NLP), machine learning, and Microsoft Azure Cognitive and Bot Services, Χαρά is designed to engage in natural, two-way conversations that feel intuitive and human. Its continuously evolving language model allows it to learn from interactions, while built-in sentiment analysis enables it to detect user emotions and adapt responses accordingly.

This latest recognition builds on a series of award wins for the joint EBO–ERGO initiative. Following success at the PPC BITE Awards 2023 and distinctions at the National Customer Service Awards 2024 and E-volution Awards 2025, the collaboration continues to set new benchmarks in digital transformation within the insurance sector.

These achievements reinforce the impact of EBO’s technology in delivering measurable value, both in customer satisfaction and business performance. 

ERGO Hellas, owned by Munich RE in Germany, is a prominent insurance group with a significant presence in over 25 countries. In 2022, the company's total premium reached €20bn. Partnering with such a respected organisation testifies to the trust and efficacy of EBO's AI solutions.