With rising regulatory demands shifting consumer expectations and fierce market competition banks and financial institutions are under immense pressure to provide instant personalised and compliant customer service at scale But traditional support models are buckling under this pressure and generic…
AI isn t a silver bullet Sometimes the right solution is just a better process But where AI is the right fit it can be transformative The important thing is to approach it thoughtfully and choose the right partner someone…
As we step into we re taking a moment to look back on an amazing year at EBO It s been a year of growth new partnerships and real impact From streamlining healthcare operations to making patient experiences better we…
In an initiative that promises to transform the payment services sector in Latin America LaFinteca a leader in payment solutions and EBO a global reference in Conversational Artificial Intelligence AI announce the launch of the beta version of an AI-powered…
At EBO’s recent webinar tailored for the financial services sector industry leaders from Microsoft KPMG Interworks and ERGO came together to share insights into the transformative power of AI in enhancing customer experiences The panelists Dr Gege GATT CEO of…
Key Insights In the financial services industry user demand for stellar customer experience is constantly increasing expect to engage with someone immediately when contacting a company expect all experiences to be personalisedAI enables business process optimisation for an omni-channel world…
Following on from an agreement formed earlier this year EBO a global leader in AI-driven customer engagement continues to work in partnership with Linakis digital an award-winning digital transformation agency with a remarkable track record in designing and developing enterprise-grade…
EBO a leader in customer engagement automation that empowers enterprises through AI technology enters into a strategic partnership with KPMG Cyprus a leader in Management Consulting Technology Advisory services offering assistance to organisations by identifying and solving the challenges that…
Alexandros Patsalides has just joined EBO as the company s new Financial Services Division Director Alexandros has more than years of experience working in financial services Undoubtedly he s a great asset to EBO s brand new office in Cyprus…
About the company Company name MAPFRE MAPFRE Middlesea PLC is a member of the MAPFRE group Insurance provider that works in global insurance cases across markets The company operates out of South America and Spain and it has experienced rapid…