Six Guardrails for AI in Regulated Industries
Here are six foundational guardrails to look out for when evaluating AI solutions for customer-facing use cases in regulated companies…
Think AI is Free? In Conversation with Gege Gatt on the BOV Podcast
AI is everywhere but is it really free In the latest BOVCast episode organised by Bank of Valletta BOV CEO of EBO Dr Gege Gatt sat down with Theodoros Papadopoulos CCXO at Bank of Valletta to explore the hidden costs…
Forex Webinar Summary – Automating Customer Service Through AI
During our latest Forex webinar Automating Customer Service in Forex through AI we discussed how artificial intelligence is quickly becoming the key differentiator in Forex We also explored the ways in which AI can help your company stay ahead of…
Key Takeaways from EBO’s Fireside Chat with Microsoft and BOV
With rising regulatory demands shifting consumer expectations and fierce market competition banks and financial institutions are under immense pressure to provide instant personalised and compliant customer service at scale But traditional support models are buckling under this pressure and generic…
David Muscat joins EBO to lead Financial Services growth
AI isn t a silver bullet Sometimes the right solution is just a better process But where AI is the right fit it can be transformative The important thing is to approach it thoughtfully and choose the right partner someone…
Looking Back, Moving Forward: 2024 Unveiled
As we step into we re taking a moment to look back on an amazing year at EBO It s been a year of growth new partnerships and real impact From streamlining healthcare operations to making patient experiences better we…
LaFinteca and EBO announce partnership to launch AI-powered customer service beta version in Latin America
In an initiative that promises to transform the payment services sector in Latin America LaFinteca a leader in payment solutions and EBO a global reference in Conversational Artificial Intelligence AI announce the launch of the beta version of an AI-powered…
Microsoft, ERGO, KPMG, Interworks and EBO on AI for Financial Services
At EBO’s recent webinar tailored for the financial services sector industry leaders from Microsoft KPMG Interworks and ERGO came together to share insights into the transformative power of AI in enhancing customer experiences The panelists Dr Gege GATT CEO of…
AI interactive voice bots, sentiment and keeping the 61%
Key Insights In the financial services industry user demand for stellar customer experience is constantly increasing expect to engage with someone immediately when contacting a company expect all experiences to be personalisedAI enables business process optimisation for an omni-channel world…
EBO and Linakis.digital – A Strategic Partnership
Following on from an agreement formed earlier this year EBO a global leader in AI-driven customer engagement continues to work in partnership with Linakis digital an award-winning digital transformation agency with a remarkable track record in designing and developing enterprise-grade…