Why the Future of iGaming Customer Service Is Agentic AI, Not Chatbots
In iGaming the question is no longer whether AI belongs in customer service The real focus now is how operators deploy it effectively and what outcomes it delivers For leadership teams AI has moved beyond experimentation It is now a…
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EBO and Conexus Partner to Accelerate AI Adoption and Customer Engagement Across Fintech and iGaming
EBO a leading AI infrastructure and customer engagement technology company and Conexus a specialist consultancy and managed services partner for the iGaming and fintech sectors announce a new strategic partnership designed to help organisations accelerate AI adoption streamline operations and…
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Designing Human–AI Collaboration in Financial Services
When organisations talk about AI in financial services the conversation usually starts and ends with tools A new AI SDR A CRM upgrade A platform that promises to automate prospecting outreach or parts of customer engagement And while these tools…
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Why Banks Need Real-Time Behavioural Protection
For years banks have invested heavily in fraud detection Sophisticated risk engines flag suspicious payments machine-learning models identify anomalies and transaction monitoring has never been more advanced Yet authorised push payment scams APP scams continues to rise Why Because fraud…
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EBO’s award-winning Virtual Agent for ERGO Hellas in the spotlight
EBO is proud to celebrate another major milestone in its ongoing collaboration with ERGO Hellas Insurance following an outstanding performance at the Digital Finance Awards organised by Boussias Communications At this year s ceremony ERGO Hellas a leading insurance provider…
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PSD3 and the New Fraud Reality
Europe s payments ecosystem is about to undergo one of its most significant regulatory transformations in over a decade With the upcoming Third Payment Services Directive PSD the European Union is updating its payments framework to strengthen consumer protection increase…
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