We’re on a mission to help you get closer to your customers by driving exceptional conversations. We combine the power of Artificial Intelligence with the flexibility of language and the scalability of the cloud, and all at a fraction of the cost of traditional solutions.
We began in 2017 with a very simple idea: to build a company that could address a huge need – that of automating human communication, at scale. Too much time is being spent in traditional customer service without a positive outcome. At EBO we believe that technology should allow customers to connect with businesses at any time, with zero effort.
EBO is a fast-growing chatbot company that brings the positive effects of automation, data analytics and simplicity-of-use to customers. We collect, interpret and use conversational big-data to personalise dialogues that businesses have with their customers. This transforms the cost model behind customer conversations using AI.
We're backed by VC investment and run by an experienced leadership team that brings together decades of experience in technology, communication and business-process reengineering. We’re changing the way businesses innovate and manage their customer service channels.
Our core values motivate our vision and success. We live and breathe these values as we focus on delivering a consistently great solution.
We are honest, constructive and respectful even in the face of disagreement. We run our business based on strong moral principles which respect the value of everyone. We communicate clearly and effortlessly. We recognise that our actions and technologies have impact on others and thus strive to execute with humility, authenticity and customer-centeredness.
Competition make us stronger
EBO’s business is centred around the understanding that we offer superior, value-added technology and service. While we are aware of competitors, they do not define us. We strive daily to improve our products and services and be best-in-class.
We know that good work takes time. We only release our products when they have passed the highest quality-control standards and have been through peer review scrutiny. We respect the quality and technical process that goes into our work and seek clients who also value performance and excellence.
We embrace the differences in each other and actively learn from such diversity. We are mindful that the experience of others is often different from our own and we act gently to fuel our best selves.
We are in an industry which is in a constant flux. We see every situation as an opportunity to learn – from our customers, from our peers, from our ecosystem. Therefore, we are more interested in learning, than being right. We value people who give us honest feedback and we strive to do the same. We invest and support our team and regularly mentor students or young people.
We’re optimistic about the future and how AI can assist companies improve their relationship to their customers. We look for team players who are like-minded: positive yet realistic, energetic yet focused, outgoing but kind and candid. We only hire drivers – not passengers.
The quality and excellence of our technology and service are the key ingredient of our growth. We will do our best, every day and hold ourselves and others to the highest standards of delivery. We will not choose short-term gains over strategic, long-term growth requirements.