EBO Webinar: The Way In Making NHS Navigation Work

Join us for an expert-led webinar exploring the future of the NHS Digital Front Door, focusing on patient access, AI-powered navigation, and integrated care pathways.

This event brings together NHS leaders, digital transformation teams, and healthcare innovation specialists, alongside guest speakers from EBO, ORCHA, and Hertfordshire Partnership University NHS Foundation Trust (HPFT), to share practical insights and real-world experiences from across the healthcare landscape.

As healthcare systems move toward more integrated, neighbourhood-based care, ensuring patients can easily access the right service, at the right time, has never been more important. Yet many patients and carers still struggle to navigate fragmented systems, leading to misdirected enquiries, repeat calls, unnecessary urgent care visits, and increased pressure on NHS teams.

This open discussion will explore what’s working, what challenges remain, and what organisations are learning as they work to simplify access across complex local services. The panel will discuss the evolution of digital front doors, governance and clinical safety considerations surrounding AI-supported navigation, and practical approaches to helping patients receive trusted local guidance and reach the right next step faster.

Attendees will also get a first look at EBO’s Single Point of Access and Navigation (SPAN) solution in practice, designed to support smarter, safer, and more connected access to NHS services.

What you’ll gain:

• Practical insights into NHS digital front doors
• Real-world lessons from NHS deployments
• Strategies to reduce fragmented access
• Safer, smarter use of AI in patient navigation
• A live look at EBO’s SPAN solution
• Interactive Q&A with NHS and digital health leaders

Whether you are leading digital transformation, improving patient access, or exploring AI-enabled healthcare navigation, this webinar will provide valuable perspectives from organisations helping shape the future of NHS access and engagement.

Register today!