We're simple

One platform to rule them all

Most businesses tell us that software is too complex nowadays. We provide an effective single dashboard from which to manage all your dialogues across all messaging platforms. EBO is built with a fresh UI that you’ll ‘get’ right from your first use.

Did you know that 68% of most software products are unused due to unnecessary complexity?

One platform to rule them all

Design your conversations

Create conversations your customers love

Look at your most common customer success scenarios, they are nearly all similar. We work to drastically cut costs related to the handling of repetitive questions. Our AI experts are seasoned wordsmiths that deliver the conversations you need to adopt as a customer-first business. You can also add images, documents, forms, videos and links within EBO.

Did you know that about 80% of all questions reaching a call centre are identical in nature?

Design your conversations

Book a free consultation with an AI expert

Schedule a demo

Customise your workflows

Intelligent control of your conversations

Just as humans have control of their conversations, EBO gives you full control of your conversational in-app flow. With a simple drag and drop interface, you can manage the actions, triggers, data and content of your customer conversation through customisable workflows.

Customise your workflows

Using Active Learning

AI that understands what users really mean

EBO uses machine-learning to understand your customers queries – whether they are well articulated or not. We analyse your existing data to create training sets for our AI and then apply assisted self-learning techniques to keep the language library updated.

Did you know that 64% of customers expect companies to use bots to offer 24/7 service?

Using machine learning

Book a free consultation with an AI expert

Schedule a demo

Supercharged reach

Engage across languages, channels and devices

Easily manage your global customer interactions and growth with several natively supported languages. Deploy EBO across any platforms including Facebook Messenger, Slack, Telegram and Alexa. Engage with users on-the-go whether through their smartphone, wearable or voice-activated assistant.

  • Facebook messenger logo

    Facebook Messenger

  • Slack logo

    Slack

  • Skype logo

    Skype

  • Amazon alexa logo

    amazon alexa

  • SMS logo

    SMS

  • Telegram logo

    Telegram

  • Web chat logo

    Web chat

Did you know that most users hop across multiple channels before making a commitment to book or purchase?

Supercharged reach

Human Assisted Assurance

Ensure the quality of your conversations through deep insights

Filter and search through thousands of conversations to develop actionable insights on consumer behaviour, strategic opportunities of operational issues. Create alerts for human agents to step-in when a human is needed to square a circle, or just use EBO’s Live Conversation Manager to audit ongoing conversations.

Did you know that year-on-year companies double their engagement with customers to meet their expectations?

Human assisted assurance

Book a free consultation with an AI expert

Schedule a demo

Partner Integrations

Hook up with the rest of your data ecosystem

EBO plays nicely with other platforms. With EBO’s integration tools, you can send and receive events to and from EBO as notifications, XML or API calls. Out of the box, we support industry leading applications including CRMs, eCommerce suites, appointment management systems and much more.

Did you know that for many marketers full integration across all channels is a key differentiator?

Partner integrations

Control & Privacy

Compliance isn’t just a word

It’s a business imperative for many of our customers in the BFSI and healthcare sectors. EBO allows users to control the data they share with companies and offers a transparent approach to data collection. The operational framework is GDPR compliant and our AI specialists are trained in pro-privacy design techniques. EBO is safe for your brand.

Did you know that most businesses regard privacy as a competitive differentiation and not merely a compliance-cost?

Control and Privacy

Using deep analytics

Learn from every interaction

Every action in EBO is stored in an immutable record set allowing you to review or forecast behaviour. Irrespective from the channel, language or time, you’ll have a single view of the customer via a single dashboard.

Did you know that 83% of European marketeers feel that understanding customers remains their principal analytical priority?

Using deep analytics&

Getting started takes less than a minute

Schedule a personalized 1:1 and speak to an expert who will walk you through the ways EBO can help your need.

Schedule a demo

or call us on 0044 (0) 203 916 0018

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