As we step into 2025, we’re taking a moment to look back on an amazing year at EBO. It’s been a year of growth, new partnerships, and real impact. From streamlining healthcare operations to making patient experiences better, we’ve come a long way. Let’s take a quick look at the highlights that made 2024 memorable and what’s next for an even more exciting year ahead!
Scaling Trust, Efficiency and Patient Engagement
48% Increase in Conversations
In 2024, EBO handled over a million conversations across both Financial Services and Healthcare. In Healthcare alone, automated conversations surged by an impressive 48% compared to the previous year—nearly doubling! This growth not only highlights the increasing adoption of EBO’s technology but also reflects greater confidence among users, patients, and NHS Trusts in leveraging AI. As a result, more Trusts are streamlining their processes, improving efficiency, and driving cost-effectiveness.94% Patient Satisfaction
Following each conversation with our Virtual Assistants (VAs), users are asked to rate their experience, and the feedback has been outstanding! With an average patient satisfaction score of 94%, it’s clear that our VAs are effectively meeting patient needs and delivering a positive experience.
95% Recognition Rate
In 2024, EBO’s Virtual Assistants achieved an impressive 95% recognition rate. This refers to the capability of the VA to automatically understand and respond to patient requests without human intervention and ensures accurate, natural conversations.80% Return on Investment
EBO’s solutions enhance customer engagement by automating repetitive tasks, enabling organisations to boost ROI and reduce costs. EBO has reduced the cost of client interactions by up to 80% annually.
Working hand in hand with NHS Trusts
This year, EBO continued to push boundaries in Conversational AI and automation. Our strategic partnerships with 18 NHS Trusts have proven transformative in how these organisations handle their operations. But don't take it from us. Here's what some of our clients have to say about how EBO's AI has improved patient experiences and processes:Lincolnshire Partnership NHS Trust
Our partnership with The Access Group and Lincolnshire Partnership NHS Foundation Trust (LPFT) piloted an innovative AI-driven solution for Memory Assessment and Management Services (MAMS). Jacqueline Tyson, Staff Governor for Older People and Frailty at LPFT, shared how this solution streamlined processes, enhanced access to care and reduced appointment times by up to 50%.
Listen the full interview with Jacqueline here!
Midlands Partnership University NHS FT
Our collaboration with Midlands Partnership University NHS FT has proven that AI significantly enhances the patient experience. Hear from Ben Jeeves, Associate Chief Clinical Information Officer, as he shares how the solution has achieved 92% patient satisfaction, improved access, reduced administrative strain, and empowered patients with greater control over their healthcare. Listen to the full interview here.
Shropshire Community Health NHS Trust
Our collaboration with Midlands Partnership University NHS FT has proven that AI significantly enhances the patient experience. Hear from Ben Jeeves, Associate Chief Clinical Information Officer, as he shares how the solution has achieved 92% patient satisfaction, improved access, reduced administrative strain, and empowered patients with greater control over their healthcare. Listen to the full interview here.
What's next?
We’re not stopping there. Our drive to enhance healthcare experiences is only growing stronger.
Excited for what’s coming? Stay tuned as we continue to evolve – and so does our technology.
Contact us to find out how EBO can help you tackle NHS challenges.
