Interactive voice bots, sentiment and keeping the 61%.
AI for Financial Services Webinar: Interactive voice bots, sentiment and keeping the 61%
With the support technology service leaders, Microsoft, this compact 1-hour session explores the benefits of a best of breed approach to an AI enabled voice bot journey.
The conversational AI market, which was worth $4.2 billion in 2019, is expected to reach $15 billion by the end of 2024. The technology is shaping connectivity, engagement, and communication experiences in the finance industry.
Fintech providers are rising in anticipation, with an unprecedent acceleration in technology capability to deliver AI-powered customer support services. Yet 61% of financial institution customers remain prepared to walk away after just one bad experience.
With the support technology service leaders, Microsoft, this compact 1-hour session explores the benefits of a best of breed approach to an AI enabled voice bot journey. With 32% of companies apportioning up to 24% of their customer service technology budget to AI, the technology can no longer be considered tactical.
Event Details
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Location
Online
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Date
18th May 2023
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Start Time
11:00
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End Time
12:15
Register
Location 
Date 
Start Time Event Speakers and Presenters
Dimitrios Koutsanastassis
Data & AI Solution Specialist, Microsoft
Dr. Gege Gatt
CEO and Founder, EBOEvent Agenda
11.00am: Is FS becoming more humane? From chatbot to artificial emotional intelligence
Speaker: Dr. Gege Gatt, CEO EBO
Duration: 15min + 5 minutes questions
Advances in artificial emotional intelligence (AEI) are going to allow for more nuanced reactions to human emotions. The affective computing market is estimated to grow to $41 billion by 2024, and it is anticipated that emotional inputs will create a shift from data-driven IQ-heavy interactions to deep EQ-guided experiences. Those FS brands that are starting the journey now will gain the opportunity to connect to customers on a much deeper, more personal basis.
Gege argues that financial institutions that carefully plan for how perception AI can complement their offerings, beginning with conversational AI, will find a competitive edge.
11.20: The potential of voice AI and OpenAI as an additional channel on the digital transformation journey
Speaker: Dimitrios Koutsanastassis, Data & AI Solution Specialist, Microsoft Greece, Cyprus, Malta
Duration: 15min + 5 minutes questions
Interactive voice bots promise to offer a unique personal sensory experience, democratising the use of technology, giving it the potential to be a game-changer. With surprisingly little disruption, for most FS organisations the journey starts with the introduction of a conversational AI agent.
For many companies, however, the journey can be fraught with risks if they do not curate local solutions, consider privacy-enhancing solutions, and utilise AI-based data analytics.
Dimitris will present the case that business leaders must carefully consider these techniques to strategically own the future of perception AI.
11.40: How the FS industry can create the ultimate client experience with a best-of-breed approach
Speaker: TBC
Duration: 15min + 5 minutes questions
A best of breed approach is a technology implementation strategy where organisations deliberately move away from siloed implementation. Instead, they leverage an open technology architecture, enabling multiple best-of-breed solutions to work in collaboration.
NCR will present the benefits case for bringing together the best solutions in their respective domains, that continue to demonstrate delivery of success, provide seamless integration and connection with one another, and have experience of working under a unified approach.
12.00: Closing remarks and questions
Speaker: Dr. Gege Gatt, CEO EBO