An Ecosystem Built for Your Business

EBO’s solution is a balanced ecosystem of AI technology, data science, conversation design and automation – crafted specifically for enterprises.

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Trusted by the finest

The Technology Behind it All

With capabilities spanning industry-specific training models, seamless interoperability, communication management and secure human handover, EBO offers a truly omnichannel AI solution that transforms and enhances customer experience.

Made for flexibility, scalability, and deep integration, EBO’s technology provides superior end-to-end automation that drives customer engagement. Its powerful AI engine enables dynamic, multilingual two-way dialogue with customers – each conversation enriched with contextual awareness, sentiment analysis and real-time data.

Intelligent human interface, unmatched performance

Superior conversational and generative AI technology through intelligent Virtual Agents. Each agent integrates seamlessly with leading front-end channels like Facebook Messenger, Slack, WhatsApp, and your company’s website.

Go beyond basic automation, tedious digital forms and chatbots.

Benefits for Customers
Benefits for Staff
Benefits for Customers

Key moment engagement

Proactively engages users at key moments in their user journey.

Accurancy & Empathy

Delivers information accurately, consistently, and with empathy.

Intuitive and easy-to-use

Lowers bar for digital literacy through self-intuitive Virtual Agents on any channel.

Personalised interactions

Natural Language Processing (NLP), context awareness, and sentiment analysis.

Natural conversations

Natural two-way conversations, in 100+ languages.

Empowering customers

Boosts autonomy and empowers self-service for healthcare and financial tasks.

Benefits for Staff

Seamless integration
and flawless experience

Effortlessly integrate EBO’s solution with leading enterprise systems such as Microsoft, Zendesk, Salesforce, and Rio, as well as internal CRMs, ERPs, EPRs, and secure data sources.

As a trusted partner of Microsoft and Zendesk, EBO facilitates rapid return on investment and improved customer satisfaction, while its partnership with Access Rio underscores a strong commitment to patient-centric healthcare delivery.

These integrations power real-time, data-rich conversations, boosting efficiency and delivering highly personalised customer experiences.

Without EBO

  • Delayed or unclear ROI
  • High operational costs
  • Lengthy, fragmented onboarding processes
  • Slow response times
  • Lack of visibility into customer behaviour
  • Low satisfaction and high customer churn
  • Missed Upselling Opportunities
  • Manual processes, repetitive workloads
  • Slow feedback loops;
    delayed time to market
  • Compliance risks

With EBO

  • ROI in less than 20 weeks
  • Up to 80% cost savings
  • Streamlined onboarding journeys
  • Instant, 24/7 AI-powered support
  • Real-time data & sales insights
  • High customer satisfaction & retention
  • Targeted upselling opportunities
  • Efficient data collection & automation
  • Accelerated product feedback & launches
  • Built-in regulatory compliance

Make the Shift.
Enable EBO.

Since we integrated EBO’s Virtual Assistant, Bovey, at BOV, our customer service has greatly improved.

Daniel Caruana
Bank of Valetta

Integrated. Supported. Evolving.

We keep going after go-live

Integrate EBO’s technology seamlessly with your existing systems, automate workflows and enable real-time interactions. By integrating with customer service solutions and clinical systems, enjoy real-time digital experiences, empowering your organisation to improve outcomes while maintaining flexibility and scalability.  

Omni-channel communication

Providing a truly omnichannel customer engagement experience is critical to business success in all industries. EBO offers advanced communication capabilities, seamlessly integrating with a wide range of front-end channels such as Facebook Messenger, Slack, and WhatsApp.

This approach ensures businesses can engage customers wherever they are, delivering context-driven email, social messaging, and SMS outreach.

Personalisation & sentiment analysis

EBO's advanced communication capabilities include context-driven email, social messaging, and SMS outreach. Integrated with client systems and our List Management pillar, this framework supports multi-channel communication, AI-driven personalisation, secure outreach, extensive language support, automated follow-ups, and sentiment analysis, enhancing outreach and user engagement.

Measurable impact, real results

As the deployment of EBO’s platform continues to increase in scope, there are two key requirements: visibility and access. Our platform has a visualisation tool to help you keep on top of results. Alternatively, you can sync our data with your enterprise’s BI toolset via a simple inbuilt API.

Backed by Behavioural Science

Our platform is the result of a balanced ecosystem of AI technology, data science and process automation routines designed for enterprises. These platform pillars deliver customer engagement and automation solutions that are applied across key verticals.

Voice

The Intelligent Portal is a central hub for Conversation AI, persistent memory, Business Intelligence, and logic workflows. This industry-agnostic portal serves as an interactive ecosystem, facilitating human-like interactions and turning data into actionable insights. It offers multi-language support, voice-based interaction capabilities, intuitive navigation, and customer journey mapping through a familiar web interface. This Portal stands as a testament to our commitment to delivering an efficient, inclusive, and responsive user experience.

Personalisation & sentiment analysis

EBO's advanced communication capabilities include context-driven email, social messaging, and SMS outreach. Integrated with client systems and our List Management pillar, this framework supports multi-channel communication, AI-driven personalisation, secure outreach, extensive language support, automated follow-ups, and sentiment analysis, enhancing outreach and user engagement.

List Management

Our platform adeptly manages patient lists, underpinning our communication outreach capabilities. It includes automated communication based on business logic, centralised management, a user-friendly management dashboard, and comprehensive reporting features.

Security & privacy at every touchpoint

Holding endless contextual conversations results in the accumulation of big data, which has to be GDPR compliant and in line with industry regulations and standards. Our platform employs a ‘privacy by design’ and ‘privacy by default’ approach, with a robust understanding of secure infrastructure. EBO’s platform ensures the necessary protections to prevent data from being exposed, as well as the obfuscation of sensitive data or information when using EBO products, like Virtual Agent chats.

Intelligent Portal

The Intelligent Portal is a central hub for Conversation AI, persistent memory, Business Intelligence, and logic workflows. This industry-agnostic portal serves as an interactive ecosystem, facilitating human-like interactions and turning data into actionable insights.

It offers multi-language support, voice-based interaction capabilities, intuitive navigation, and customer journey mapping through a familiar web interface.

This Portal stands as a testament to our commitment to delivering an efficient, inclusive, and responsive user experience.

Planning to step up your services?

Transform your customer experience and improve your workflows. Let’s discuss how EBO can help you automate intelligently.

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