EBO.ai is very proud to have a strong portfolio of clients who are delighted to advocate the work we do for them. We take pride in future-proofing businesses through the use of Artificial Intelligence so that they can build better, long-lasting relationships with their customers.
Due to its growth, GasanMamo required a more efficient customer support process. As a solution, EBO.ai built a Virtual Agent to automate its customer service, enhance quality of leads, capture lost traffic and allow staff to focus on their core business.
MAPFRE Middlesea sought out EBO.ai’s expertise to integrate AI into its sales process, handle the surge in customer enquiries, automate the claims journey and improve customer experience through personalised automation.
SAINT JAMES HOSPITAL
Leveraging the power of AI, EBO.ai developed a custom-built Virtual Care Agent for St. James Hospital to automate and offer immediate answers to patients’ FAQs on a 24/7 basis as well as manage patient’s appointment bookings from start to finish.
PETER BUGEJAHead of Technology Solutions & Digital, MAPFRE Middlesea
Insurance companies are at a pivotal stage of the industry’s development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers.
We’ve chosen EBO.ai as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively to our customers.
EBO.ai developed a bespoke Virtual Agent (VA) for eCabs, which introduced a game-changing advantage to the company. EBO.ai integrated the VA into eCabs’ Facebook Messenger, giving customers the ability to book a cab directly via Facebook, in a few simple clicks and conversational flow.
EBO.ai recently introduced AI into BNF Bank's customer journey. This enabled the organisation to maximise the opportunity to interact with customers, find a more efficient way to qualify leads and capture customer data.
JEAN CLAUDE MUSCATCEO, Saint James Hospital Group
It is indeed a pleasure to work hand in hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all our team whilst overseeing the development, deployment, and the successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO in being able to provide a holistic and efficient experience to our clients.
AX THE PALACE
An AI Virtual Agent was built to provide Belair's customers with instant and personalised support. The VA would speed up response time by assigning leads to the right agent and widen revenue stream by upselling services and recommending properties based on customer preferences.
The 5-star hotel required a solution to manage its influx of customer enquiries and encourage bookings via its direct channels, rather than online travel agents. AX The Palace turned to EBO.ai to introduce AI into its sales process.
General Manager, GasanMamo Insurance
“At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve seen the rise of many exciting new technologies that are aligned to our core belief: that of constant improvement. However, none of these have been as radically transformative as Artificial Intelligence and automation. We believe that AI will provide a better service to support our customers and will transform the digital journey they will take with us. We’ve chosen EBO.ai as the solution provider to help us with this next step.”
MATTHEW BEZZINACEO, eCabs
“AI creates endless opportunities in customer experience optimisation. Our ongoing investment in technology is a strong differentiator within the mobility industry. This implementation lifts workload off our customer service centre, reduces the customer wait-time and provides a new touch-point with our clients. Booking a cab has never been easier, let alone more efficient."
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