Whitepaper – using chatbots in Financial Services
The Financial Services Industry is stuck in a rut.
Whilst competition, customer expectations, and technological development are all on the increase, at the moment financial entities fail to have their fingers on the pulse.
As customers’ demands and expectations continue to evolve, so does the need to match their pace and even to preempt what they will want, before they even know they want it.
Published February 2019
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