WEATHERING TURBULENT FOREX MARKETS

EBO offers a tailor-made customer service automation capable of reducing inbound enquiries by up to 80%

Schedule your demo and try out EBO customer service automation for yourself

42%

75%

60-80%

of customers will abandon an online transaction if their question is not addressed quickly

of on line customers expect help in under five minutes

of inbound enquiries from customers are repetitive

(Forrester survey)

(EBO survey from 600 customer Support agents)

(McKinsey survey)

Problems that FOREX companies meet... 

One of the reasons for high customer frustration, is because companies use a simple ChatBot to interact with their clients.

They give customers one-size-fits-all response to questions

They have NO understanding of customer sentiment

Lacks the ability to provide contextual answers

Complete inability to provide customers with contextual data from their account

Frequently requires support agent intervention

Solution - Simple Self Service through our Virtual Agent

Continually improving customer service automation available 24/7 in 80+ languages

Provides contextual answers based on the customer's data

Understands customer sentiment in the chat

Lowers costs and gives support staff more time to devote to high-value customers

Reduces staff boredom and burnout

Our Virtual Agents become the first point of contact.

Our Virtual Agents will deal with surges in inquiries with ease.

Be where your customers are 24/7 across any messaging channel.

Schedule your demo and try out EBO customer service automation for yourself