Location: Malta or UK, Hybrid Remote
Reports To: CEO
Department: Executive Leadership

About EBO 

EBO is a European AI company operating at the intersection of automation and citizen engagement. Our mission is to humanise digital interactions through Artificial Intelligence. We combine conversational AI, intelligent automation, and deep workflow integration. 

In healthcare, EBO partners with NHS Trusts to drive patient engagement, waiting list validation, and operational efficiency at scale. In financial services, EBO empowers banks and insurers to automate customer journeys end-to-end: from onboarding and claims management to customer care and compliance, using AI agents that understand intent, verify identity, and execute complex processes securely and efficiently. 

With operations in the UK and Malta, and a rapidly growing client base across the NHS and Europe, EBO is scaling its technology operations to meet accelerating demand for enterprise-grade AI solutions that combine human empathy with machine precision. 

Position Overview 

As Chief Technology Officer (CTO), you will lead the technology direction of our Company and our Product while staying close to delivery and architectural decisions. This is a hands-on strategic role in a growing company. You’ll balance long-term vision with day-to-day technical leadership: modernising our Microsoft-centric platform (C#, Azure PaaS), providing technology support and overall integration of our AI and Data Science teams ad products, ensuring rigorous compliance with healthcare and financial services regulations, and fostering a culture of disciplined engineering, innovation, and measurable impact on maintainability and the outcomes our clients experience from our Product deployments. 

Key Responsibilities

Technology Strategy and Governance

• Define and own the technology vision and roadmap, evolving our modular microservices architecture to maximize agility, scalability, and resilience. 

• Establish and uphold governance frameworks balancing innovation, security, and regulatory compliance. 

• Ensure all technical solutions meet privacy and data protection standards aligned with healthcare and financial services regulations. 

• Evaluate emerging technologies including AI, automation, and data-driven solutions to enhance product benefits and outcomes.

Engineering Leadership and Delivery Excellence 

• Provide architectural leadership across backend (.NET/C#) and frontend systems, guiding continued modernisation efforts of our technology stack and usage. 

• Oversee infrastructure automation and Azure deployment strategies, ensuring reliability, repeatability, and cost efficiency. 

• Lead and mentor a team of ~10 engineers, embedding practices around quality, security, and continuous delivery. 

• Align engineering execution with company priorities, ensuring predictable delivery and technical excellence.

AI Platform and Product Intelligence 

• Drive the evolution of EBO’s AI platform, unifying conversational AI, behavioural science, and automation into a cohesive ecosystem that scales across healthcare and financial services use cases. 

• Ensure alignment between core AI research, model training pipelines, and enterprise deployment frameworks maintaining traceability, interpretability, and regulatory compliance. 

• Collaborate with product and behavioural teams to translate cognitive and linguistic data into adaptive, data-driven experiences that improve engagement and adherence.

AI, Data, and Patient-Centric Innovation 

• Partner with data and AI collaborators to identify and integrate capabilities such as generative AI, predictive analytics and methods of automated customer interactions. 

• Promote best practices in model transparency, accuracy, and ethical AI use. 

• Shape data strategy to turn clinical and operational data into actionable insights and revenue generating opportunities. 

Collaboration and External Engagement 

• Collaborate with compliance, product, and executive teams to translate client needs into technology solutions. 

• Build productive relationships with partners, vendors, and regulators to ensure best practice and sustained innovation. 

• Contribute to technology culture and future leadership hiring as the organization scales. 

Qualifications 

• 10+ years in progressive technology leadership roles, ideally within regulated SaaS or healthtech environments. 

• Demonstrated success in microservices adoption, cloud-native engineering on Azure, infrastructure-as-code, and modern frontend frameworks. 

• Strategic yet hands-on leadership style—able to guide architecture while scaling people, processes, and governance. 

• Excellent communication skills and experience aligning technology with business outcomes. 

• Bachelor’s or Master’s in Computer Science, Engineering, or related field; Azure, cloud security, or AI certifications advantageous. 

Leadership Attributes 

• Visionary yet pragmatic leader who balances innovation with operational discipline. 

• Effective mentor fostering a high-performing, diverse engineering culture. 

• Confident communicator who builds trust across technical and non-technical audiences. 

• Passionate about healthcare impact and delivering technology that improves patient outcomes. 

How to Apply 

Submit your CV and a brief statement on how your experience aligns with this role to [email protected]. 

Click here to learn more about our work transforming healthcare and financial services through AI.