5 Interesting Facts About Chatbots
Millions of people are using chatbots every day. Whether it is through a website, or a social media platform such as Facebook Messenger, the positivity and hype around AI means that their popularity is on a steep upwards trajectory. 2017 was said to be the year of the chatbot, but with more and more businesses realising not just their uses, but their potential, it looks like 2018 is set to be even bigger. But, how much do you really know about chatbots, AI, and their uses and abilities? Here are 5 interesting facts about chatbots, for your reading pleasure.
1. Everyone is Using Social Media
Did you know that there are already over 100,000 chatbots on Facebook? With over 2 billion regular users in more than 200 countries, Facebook and the Facebook Messenger app are becoming a driving force in the popularity of the chatbot.
Facebook has also claimed that around half of its users are more likely to do business with a company that replies to messages via its messaging platform. Combine this with the fact that 47% of consumers would buy from a chatbot, and 57% like interacting with them due to the nature of their instant service, and you have a few very good reasons to consider getting a chatbot for your business.
2. Chatbots can Save You Money
Having a chatbot can save you a fortune in time and money. It reduces the need to have round the clock customer service staff, and it increases the standard of service provided to clients which results in greater brand loyalty, and a higher chance of repeat custom. By the year 2020, chatbots are expected to save businesses 70 cents per customer transaction which will result in a saving of an estimated $8 billion, globally.
3. Chatbots are Constantly Evolving
Technology is an ever-evolving entity and chatbots are no exception. It is believed that at present, chatbots can already resolve 80% of customer queries and chat session, but as chatbots are able to learn as they work, this number is continually increasing. As technology continues to improve, errors will decrease, and the articulation skills of the chatbot will continue to get better.
4. Customers Love Chatbots
When it comes to problem-solving, humans by their very nature are impatient beings. We like things to be resolved quickly and ideally, without the involvement of anyone else. This is great news for chatbots as they offer customers the chance to resolve their queries without having to pick up the phone or fill out endless online forms. Furthermore, more than 60% of chatbot users say that they are friendly, easy to use, and fast, which means they are likely to be satisfied with the interaction, and your company’s service.
5. Chatbots are Accessible
One of the more interesting facts about chatbots is that they are constantly becoming more accessible to everyone. You might think that integrating a chatbot into your business could be expensive, longwinded or confusingly technical, luckily this is not the case. Chatbots can be easily and quickly installed and are also able to be customised and scaled up and down to fit your requirements. They allow you to save money whilst improving the level of service that you provide to customers, and they will help you to drive engagement and increase revenue. You will be surprised how easy it is to set up, and how spectacular the results can be.
These are just a sample of the huge number of interesting facts about chatbots. The most exciting fact is that the future of chatbots is big, bright, and beautiful. Enjoying their benefits, whilst reaping the rewards is only a few short steps away. A chatbot such as ebo can be up and running within a few hours and it can reduce the strain on you and your staff meaning you have more time to run your business.
To find out more about ebo and how it can help you, get in touch with us today.
Published February 2018
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